IT Systems Engineer II

Sweet James • Phoenix, AZ

3d • Onsite

About The Position

Sweet James Accident Attorneys is seeking an IT Systems Engineer II to resolve computer-related issues for internal employees, support on-site and remote staff, and assist with the Azure Virtual Desktop environment. The role calls for a patient, dedicated team supporter who can work in a fast-paced environment. The position is onsite in Phoenix, Arizona, and reports to the Head of IT Department.

Requirements

• 3–4 years of IT support experience working with Windows, Mac OS, and Google Workspace at a growing company with a minimum of 175 users.
• Some experience with Azure environments; AVD, Entra ID, or Intune experience is preferred.
• Ability to prioritize and manage several milestones and projects efficiently.
• Strong troubleshooting and critical-thinking skills.
• Ability to build rapport with the internal team.
• Positive and professional demeanor.
• Patient and dedicated approach to supporting colleagues.
• Ability to work in a fast-paced environment.

Nice To Haves

• Experience with Azure Virtual Desktop (AVD), Entra ID, or Intune.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Support the Azure Virtual Desktop (AVD) environment for remote workers.
• Assist with Entra ID and Intune administration for device and identity management.
• Support the welcome team with employee workstation and equipment setup.
• Resolve issues for the internal team quickly and efficiently.
• Recommend hardware and software improvements.
• Track internal issues and resolutions through the company ticketing system.
• Set up and configure laptop and desktop computers, including OS installation, software installation, and patches.
• Develop and update online support documentation.
• Perform systems administration for infrastructure, email, software updates, antivirus, backups, and CRM systems.
• Provide administrative support for Salesforce.
• Administer the Zoom phone system, including setting up and deploying phones to on-site and remote personnel.
• Perform other technical duties and projects as required.

Benefits

• Full benefits package, including medical, dental, vision, and life insurance.
• 401(k) with a 2% match after 90 days.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed