IT Hardware Specialist

Morgan 6•Annapolis, MD

8h•$40,000 - $50,000•Onsite

About The Position

Morgan 6 is seeking a skilled, customer-focused IT Hardware Specialist to support the Information Technology Services Division (ITSD) at the United States Naval Academy in Annapolis, Maryland. The role provides Tier 1 and Tier 2 technical support, emphasizing hardware troubleshooting, workstation deployment, equipment maintenance, and IT asset management. The specialist diagnoses and repairs computer hardware, supports Windows-based systems, and provides reliable assistance in a fast-paced environment. The position is performed on-site and includes support for hardware, software, and workstation issues through telephone, remote assistance, and in-person troubleshooting. The specialist also supports equipment lifecycle and inventory activities, documents service requests, collaborates with IT team members, and assists with security and vulnerability remediation as directed. U.S. citizenship and successful completion of a DoD background security investigation are required.

Requirements

CompTIA A+ certification is required.
CompTIA Security+ certification is required.
2–3 years of experience in IT technical support, hardware troubleshooting, computer repair, or a related technical field.
Hands-on experience diagnosing, repairing, configuring, and maintaining computer hardware.
Experience installing, imaging, configuring, and troubleshooting Windows workstations.
Familiarity with IT asset management, hardware inventory, and equipment deployment processes.
Experience troubleshooting peripheral devices and common workstation connectivity issues.
Knowledge of IT service ticketing systems and technical documentation practices.
Strong troubleshooting, problem-solving, and organizational skills.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple service requests and prioritize tasks effectively.
Technical school certificate or equivalent combination of education and relevant experience required.
U.S. citizenship required.
Ability to successfully complete a Department of Defense (DoD) background security investigation.
Ability to work on-site at the United States Naval Academy in Annapolis, Maryland.
Ability to lift, carry, push, or lower computer equipment weighing up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Responsibilities

Perform advanced hardware troubleshooting, diagnostics, and repair of desktop computers, laptops, and other IT equipment.
Image, configure, and deploy Windows workstations according to established procedures.
Perform routine and preventive hardware maintenance.
Diagnose and resolve hardware failures, connectivity issues, and peripheral device malfunctions.
Install, configure, support, and maintain printers, monitors, docking stations, and other peripheral devices.
Assist with the receipt, storage, distribution, tracking, and disposal of IT equipment.
Participate in hardware inventory management, asset tracking, and equipment lifecycle activities.
Provide Tier 1 and Tier 2 technical support for hardware, software, and workstation-related issues.
Respond to service requests by telephone, remote assistance, and on-site troubleshooting.
Diagnose and resolve technical issues, escalating complex problems when necessary.
Document, track, and update service requests using Web Help Desk (WHD) or another designated ticket management system.
Provide professional and responsive technical assistance to end users.
Collaborate with IT team members to resolve technical issues promptly and maintain continuity of service.
Assist with technical documentation, knowledge-based articles, and process improvements.
Support IT security and vulnerability remediation activities as directed.