Manager - IT Hardware Configuration

Pomeroy•Hebron, KY

About The Position

The Integration Manager leads Pomeroy’s centralized Integration services within the Modern Lifecycle Solutions Center. The role combines technical responsibilities and management authority, serving as the department’s primary point of contact and subject matter expert for the business. The manager leads departmental associates and supports internal account teams, solution professionals, clients, and leadership on current and future Integration activities. The position is accountable for maintaining adequate production levels and achieving quality outcomes for every order. The manager oversees employee hiring, training, performance management, development, and related personnel activities; guides department supervisors, leads, and associates; and develops and monitors service metrics, processes, costs, and quality. The role also coordinates with internal IT, business stakeholders, clients, and solution teams, and adapts to changing business and technology needs.

Requirements

High school diploma or equivalent.
Evidence of 3–5 years of supervisory or management experience, preferably in an IT field.
Strong customer service skills and the ability to build a team and motivate associates.
Ability to manage shifting priorities in a fast-paced environment.
Strong technical troubleshooting skills, including the ability to identify, troubleshoot, and resolve basic to intermediate IT issues.
Strong familiarity with standard IT equipment, including desktop PCs, laptops, print devices, servers, storage, and mobility devices.
Familiarity with standard image deployment tools and methodologies, including SCCM, MECM, Tanium, JAMF/Casper, and modern managed desktop technologies.
Familiarity with MDM/UEM provisioning tools such as SOTI, Microsoft Intune, Workspace One, and Apple Business Essentials.
Excellent written and oral communication skills.
Familiarity with and ability to use Microsoft 365 Copilot and associated applications.
Strong familiarity with Windows 10 and 11.
Ability to work independently and be self-motivated.
Ability to work various hours occasionally and rare weekends for project-based needs.

Nice To Haves

College degree in an IT field of study.
CompTIA A+ certification; additional beneficial certifications include Microsoft MTA, Microsoft Azure Fundamentals, Cisco CCT/CCNP/CCNA, Google IT Support Professional Certificate, and CompTIA ITF+.
Basic or intermediate network troubleshooting experience.
Familiarity with POS, WAN, LAN, SD-WAN, and WLAN hardware.
Project coordination and project management skills.
Knowledge of Oracle Fusion Cloud and ServiceNow.
Experience with Linux, macOS, and iOS.
Experience with automation, development, or coding; bash, batch, or PowerShell scripting is beneficial.
Familiarity with SharePoint and Power Automate.

Responsibilities

Report to work according to the assigned schedule and respond to emails and voicemails within two hours.
Follow and enforce security rules, safety regulations, company policies, and department procedures.
Serve as the business and technical subject matter expert and advocate for the Integration department.
Maintain a high-performance environment and promote high levels of departmental quality.
Interview, hire, train, manage performance, recognize and reward employees, administer discipline, support employee development and succession planning, and conduct terminations as needed.
Conduct employee one-on-one meetings and coach, mentor, and train departmental employees.
Provide daily guidance to the department supervisor or lead and associates.
Engage with internal and client contacts on existing account activities and new business pursuits involving Integration services.
Support new-deal solution teams.
Develop, track, monitor, and execute performance metrics and ratings, including SLAs and KPIs.
Develop and maintain process documentation for departmental tasks and activities.
Manage costs in alignment with contractual obligations and budgets, and provide timely and accurate monthly cost allocations to the assigned financial business analyst.
Work with internal IT to address issues involving departmental technologies, IT systems, and processes.
Communicate with internal stakeholders and clients about Integration activities, changes, quality concerns, order issues, and new business.
Ensure adequate company- or client-provided supplies are available for department use.
Assist leadership and peers with planning, budget development, engagement activities, and employee events.
Keep current with industry and technology changes affecting Integration service delivery and advocate for change as the environment evolves.
Perform assigned departmental duties, act as department manager when appropriate or necessary, and assist other employees and departments when work is current.