Systems Engineer II-Enterprise Collaboration

Western Governors University•Salt Lake City, UT

About The Position

The Systems Engineer II-Enterprise Collaboration supports, implements, maintains, and troubleshoots the university’s Microsoft 365 environment and associated infrastructure, including applications, servers, services, and integrations. The role works with product, IT, and business stakeholders in an agile workflow, maintains ownership of new and ongoing M365 needs, remediates and optimizes platform issues, and provides engineering input and strategic recommendations to management. The position supports the university’s messaging and collaboration technologies, productivity experience solutions, and student-focused applications. It contributes to migrations, project planning and delivery, platform roadmaps, service metrics, vendor and lifecycle management, and SLA/OLA requirements. The engineer also documents systems and processes, coordinates support and escalations, assists with training, and mentors junior technical staff. Occasional evening and weekend work may be required for production releases or system issues, and the role participates in a rotating 24/7/365 on-call schedule. Travel of up to 20% is required.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent relevant experience.
Five years of experience in mid-level (Tier 2 or 3) administration and engineering in an enterprise IT environment, including operational and break/fix activity.
Microsoft Certified Professional.
Git version control experience.
Participation in a 24/7 on-call rotation and ability to assume rotating 24/7/365 on-call technical duties.
Knowledge and experience with Exchange Online and Exchange 2016, Microsoft Teams Online and on-premises, and Microsoft 365 Office Online.
Knowledge and experience with Entra ID, Azure Rights Management Services, and Information Rights Management.
Knowledge and experience with Mimecast and Abnormal cloud-based email filtering and management.
Knowledge and experience with SharePoint Online, including expertise implementing and supporting OneDrive for Business.
Knowledge and experience with Enterprise Mobility & Security solutions, including Intune, Entra ID Premium, Azure Information Protection, and Advanced Threat Analytics and Protection.
Intermediate administration and engineering knowledge, including operational and break/fix work as well as engineering and design.
Intermediate PowerShell scripting and development skills.
Ability to create and update advanced rules for Dynamic Distribution Lists in Exchange and Dynamic Security Groups in Entra ID.
Knowledge and experience with Microsoft 365 for macOS, including Outlook, Teams, and OneDrive for macOS.
Working knowledge of authentication mechanisms.
Ability to support and implement IT projects and major efforts, including documentation, communication, and coordination.
Expertise coordinating and assisting Tier 1 or Tier 2 customer support personnel with Microsoft 365 incidents and tasks.
Ability to develop information system design, governance, process, and procedure documentation.
Skill coordinating and escalating Microsoft support cases and working with first- and third-party software vendors to resolve business-impacting problems.
Excellent customer service skills.
Ability to provide user guidance, documentation, and consultation.
Excellent written, oral, interpersonal, and presentation skills.
Excellent analytical and problem-solving abilities.
Ability to work in a team-oriented and collaborative environment.
Ability to work occasional evenings and weekends to support production releases and resolve system issues.
Ability to travel up to 20%, including attendance at designated company summits and other business-related events as needed.

Nice To Haves

Experience with nonprofit processes.
Experience working in an Agile or Kanban environment.
Basic knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server.
Knowledge supporting and developing skills in Microsoft Power Platform products, including Power BI, Power Apps, Power Automate, and Power Virtual Assistant.
Experience with modern authentication across multiple modern browsers and Microsoft 365, client profile migration, and mailbox migration.
Understanding of legacy authentication technologies.

Responsibilities

Support the building of applications and services that improve student experience, success, and scalability.
Collaborate with developers, designers, testing, product management, and internal customers to develop features and gather business processes and project requirements.
Support strategic planning and initiatives through development, communication, troubleshooting, and problem solving.
Assist with prototyping and developing new technology and frameworks.
Administer, configure, and support the Collaborative Platforms/Microsoft 365 environment, including user accounts, reports, dashboards, workflows, data feeds, and integrations.
Evaluate, scope, and complete new development requests.
Support administrative, development, and change management processes.
Assist in training new users and building Microsoft 365 skills across the organization.
Act as a liaison among users, vendors, and application development teams.
Support deployment rollback and recovery plans.
Resolve Microsoft 365 issues submitted through university ticketing systems.
Review developer code and PowerShell deployment packages for adherence to best practices and procedures.
Create and maintain documentation for Microsoft 365 infrastructure systems, policies, and procedures.
Participate in and serve as a resource for Microsoft 365-related projects.
Support, implement, maintain, and troubleshoot messaging and collaboration solutions, including Microsoft 365 and Exchange Online enterprise migrations.
Support productivity solutions that meet technical, security, and business needs.
Partner with Product teams on platform capabilities and functional business requirements.
Partner with Enterprise Architecture and Infrastructure Operations peers on short- and long-term roadmaps.
Support technical discussions with stakeholders and internal customers to drive decisions and implementation.
Support agile delivery processes, service metrics, and financial, vendor, and lifecycle management.
Support SLA/OLA requirements for productivity solutions and vendor relationship management.
Mentor junior technical staff.
Perform other job-related duties as assigned.