Systems Engineer 3 (Watch Desk) - Jira/Confluence/Rancher/Redis/NiFi/Docker/Kubernetes/AWS/Nagios/Prometheus

Captivation Software • San Antonio, TX

5d • $130,000 - $270,000

About The Position

Captivation Software is seeking a senior-level Systems Engineer to work on the watch floor. The role is responsible for monitoring system health, availability, performance, and data pipelines; investigating alerts and incidents; performing authorized recovery actions; and escalating unresolved issues. The engineer maintains tickets, shift logs, standard operating procedures (SOPs), metrics, and reports, and provides concise status updates and effective shift handoffs. The position supports a 24×7 environment and may involve leading and guiding watch desk shift personnel.

Requirements

• Must currently hold a Top Secret/SCI U.S. Government security clearance with a favorable polygraph; candidates must be U.S. citizens.
• Twenty years of Systems Engineering experience on programs and contracts of similar scope, type, and complexity.
• Demonstrated experience planning and leading Systems Engineering efforts.
• Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university; five additional years of Systems Engineering experience may substitute for the degree.
• Security+ certification or willingness to attain it within six months.
• Experience with RTRG Mission analytics operation and use.
• Linux and command-line proficiency.
• Experience monitoring and troubleshooting operating systems, applications, hardware, software, networks, and data flows, with escalation as required.
• Ability to interpret system graphs, dissect complex issues, and generate concise, accurate status updates.
• Strong written and verbal communication skills and clear documentation practices.
• Ability to generate metrics and reports from disparate data sources.
• Ability to follow and maintain SOPs, prioritize incidents, maintain schedules, and work independently in a 24×7 environment.
• Experience with Jira, Confluence, Rancher, Elasticsearch, Redis, NiFi, Docker, Kubernetes, AWS, virtualization, and monitoring tools such as Nagios, Grafana, and Prometheus.

Responsibilities

• Monitor system health, availability, performance, applications, operating systems, and data pipelines.
• Investigate alerts and incidents, troubleshoot hardware, software, network, operating system, application, and data-flow issues, and escalate unresolved issues as required.
• Perform authorized system recovery actions.
• Read and interpret system graphs to assess correct operations.
• Generate metrics and customer reports using disparate data sources.
• Create and maintain SOPs for watch desk personnel and/or customers.
• Maintain tickets, shift logs, schedules, and other required documentation.
• Provide concise and accurate status updates and effective shift handoffs.
• Lead small teams of watch desk shift personnel and provide meaningful direction and guidance to teammates.
• Prioritize incidents and work independently in a 24×7 environment.

Benefits

• Up to 20% 401(k) contribution; no matching required, vested from day one.
• $3,600 HSA contribution.
• Six weeks of paid time off.
• Company-paid employee medical, dental, vision, and life insurance.
• Short-term and long-term disability insurance and AD&D coverage.
• Above-market hourly rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior