Systems Core and Operational Specialist (MMFCU)

MassMutual•Springfield, MA

14h•Onsite

About The Position

The Systems Core and Operations Specialist (MMFCU) is responsible for supporting the credit union’s internal technology needs, focusing on core banking systems, credit union-specific applications, and coordination with our managed service provider (MSP). This role is ideal for a tech-savvy individual eager to grow in a financial services environment, with a strong interest in learning credit union operations and technology. The team is made up of a Chief Operating Officer, an Operations Manager, Senior Project Manager, a Business Data Analyst and an Operations Specialist. Reporting directly to the Operations Manager, the team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union.

Requirements

3+ years experience in back-office operations with banking core systems.
HS diploma or equivalent.

Nice To Haves

Ability to identify and resolve computer system malfunctions and operations problems.
Strong understanding of credit union regulations, compliance requirements, and risk management principles.
Ability to communicate technical information to nontechnical personnel.
Knowledge of the products and services of the credit union, and the rules and regulations governing the teller operations.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.

Responsibilities

Report directly to the Operations Manager and assist in overseeing day-to-day operations, including account management, transaction processing, and member inquiries.
Assist with daily operations, troubleshooting, and user support for the credit union’s core banking system
Provide basic support and maintenance for credit union-specific applications (e.g., lending platforms, digital banking tools, document imaging systems).
Act as a liaison between internal staff and the MSP to ensure timely resolution of IT issues and service requests.
Respond to help desk tickets related to software, hardware, and peripheral devices; escalate issues to MSP when necessary.
Monitor system performance and uptime for critical applications; report anomalies to appropriate teams.
Maintain accurate records of IT procedures, system configurations, and support tickets.
Support cybersecurity initiatives by ensuring compliance with IT policies and assisting with user training.
Participate in IT-related projects, including system upgrades, new technology rollouts, and vendor evaluations.
Performs responsibilities in accordance with all Credit Union standards, policies and procedures.
Assists in the purchasing, inventorying and tracking of IT inventory.
Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.