Systems Business Analyst - Hybrid

Genesis10 • Denver, CO

1d • Hybrid

About The Position

This role will act as the conduit between business needs and technology solutions within the Service Management organization. The ideal candidate will focus on work within the ServiceNow platform and ITIL aligned service management processes, partnering closely with business stakeholders to gather requirements, analyze processes, and ensure successful solution delivery.

Requirements

• Experience in business analysis including requirements elicitation, business process analysis, and value stream analysis
• Proven stakeholder management skills including executive communication, facilitation, negotiation, and relationship management
• Experience with Agile methodologies, backlog management, and the product delivery lifecycle
• Broad understanding of ServiceNow platform capabilities and architecture
• Ability to align business needs with ServiceNow platform functionality
• Knowledge of ServiceNow capabilities such as Service Catalog, BCM, SecOps, HRSD, ITSM, and Automation
• Understanding of platform governance and best practices

Nice To Haves

• Direct experience with ServiceNow
• ITIL Foundation Certification or strong ITIL knowledge
• Experience in a Service Management / ITSM environment
• Project coordination or project management exposure
• Business Analyst, Agile, or Scrum Certification
• ServiceNow Business Analyst Certification

Responsibilities

• Partner closely with business areas and stakeholders to understand needs and represent them during planning
• Perform requirements gathering with business users and translate business needs into actionable requirements for ServiceNow or process teams
• Analyze business processes, challenges, gaps, and desired outcomes
• Support the intake process for new requests and develop user stories with acceptance criteria
• Facilitate sessions, document requirements, and provide demos or supporting materials
• Ensure solutions meet user experience and operational performance expectations
• Monitor solution performance and assess process/system health
• Engage across the full lifecycle: requirements, design, testing, implementation, and post-go-live support

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed