Business Analyst (Hybrid)

CareFirst•Baltimore, MD

3d•Hybrid

About The Position

The Business Analyst is responsible for supporting the analysis, documentation, and delivery of business and system requirements for the Provider Data Management area. Working under the guidance of senior analysts and business partners, the incumbent assists with gathering and documenting business requirements, analyzing business processes, supporting Salesforce and provider data initiatives, coordinating user acceptance testing, and help ensuring solutions meet business objectives. The Business Analyst serves as a liaison between business stakeholders and technical teams to support the successful delivery of enhancements, production support activities, and continuous process improvements across provider systems. We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

Requirements

Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
3 years experience in functional, operational, business, data, systems or testing analysis.
Strong time-management and organizational skill.
Excellent communication skills both written and verbal.
Ability to organize stakeholder meetings.
Microsoft Office applications usage.
Must be eligible to work in the U.S. without Sponsorship.

Nice To Haves

Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions.
Moderate understanding of business analysis core competencies.

Responsibilities

Support the elicitation, analysis, documentation, and validation of business and system requirements for Salesforce and Provider Data initiatives.
Assist Senior Business Analysts and Product Owners by documenting user stories, business processes, acceptance criteria, and functional requirements.
Participate in backlog refinement, design discussions, and requirements review sessions to ensure business needs are accurately captured.
Provides operational technical support by triaging and resolving provider data inquiries related to the Provider System and downstream applications (FEP, Facets and NASCO).
Investigate production issues and collaborate with business and technical teams to identify root cause and validate fixes.
Implement practices and procedures for end user test plans.
Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution.
Providing guidance and training to application end users.
Research, analyze, and assist in resolving production issues related to salesforce, provider data, and downstream applications.
Perform data analysis, investigate root causes, document findings, and collaborate with business and technical teams to support issue resolution and continuous process improvement.
Prepare and maintain business documentation including business requirements, process flows, user stories, training materials and job aids.
Ensure documentation is accurate, complete, and maintained throughout the project lifecycle.
Support project and release activities by tracking assigned work, monitoring deliverables, participating in Agile ceremonies, communicating project status, identifying risks or dependencies, and assisting with implementation and post-production support activities.