Systems Application Associate
About The Position
CXtec is seeking a Systems Application Associate to support the day-to-day administration, maintenance, and operation of business applications across production and non-production environments. This junior-level role focuses on learning, collaboration, and service excellence. The associate will assist with monitoring application health, troubleshooting incidents, supporting builds, testing, deployments, and code migrations, and applying patches, upgrades, and configuration changes. The position involves working closely with senior team members, vendors, software providers, IT teams, and business stakeholders to resolve issues, support system integrations, and contribute to performance tuning and optimization. The role also participates in upgrades, implementations, and continuous improvement efforts by assisting with planning, task execution, documentation, and knowledge sharing. Additionally, the associate will provide end-user support for a diverse employee population, deliver high-quality customer service, support user training and documentation, and participate in after-hours or on-call support as needed.
Requirements
- Associate degree or bachelor’s degree in information technology, computer science, business information systems, or a related field preferred; equivalent combination of education, technical training, or relevant work experience will be considered.
- 3–5 years of experience in application support, IT support, help desk, systems support, or a related technical role preferred.
- Basic understanding of business applications, system administration concepts, and software support processes.
- Familiarity with Microsoft Windows environments, basic networking concepts, and troubleshooting techniques; exposure to Unix/Linux, databases, or enterprise applications is a plus.
- Exposure to application testing, deployments, configuration changes, or documentation in an academic, internship, or professional setting is beneficial.
- Demonstrated ability to learn new systems, follow established processes, and work effectively under guidance from senior team members.
- Strong customer service, teamwork, and interpersonal skills, with the ability to support users with varying levels of technical proficiency.
- Effective written and verbal communication skills, including the ability to document issues, resolutions, and procedures clearly.
- Ability to manage multiple tasks, stay organized, pay close attention to detail, and meet deadlines in a fast-paced support environment
Nice To Haves
- Exposure to Unix/Linux, databases, or enterprise applications is a plus.
- Exposure to application testing, deployments, configuration changes, or documentation in an academic, internship, or professional setting is beneficial.
Responsibilities
- Provide technical support for production and non-production environments, including incident troubleshooting and resolution
- Monitor application health, performance, and system availability
- Support application builds, testing, deployments, and code migrations
- Apply patches, upgrades, and configuration changes following best practices
- Collaborate with vendors and software providers to resolve applications, database, server, and security issues
- Work cross-functionally with IT teams and business stakeholders to support integrations and system enhancements
- Assist with performance tuning, system optimization, and ongoing application maintenance
- Participate in system upgrades, implementations, and enhancement projects
- Contribute to retrospectives and recommend process or system improvements
- Assist in planning, estimating, and executing application administration tasks
- Maintain and update technical documentation for applications, systems, and processes
- Provide cross-training and share knowledge with team members
- Support end-user documentation and training for system updates and features
- Provide support to a diverse user base, including warehouse operations and office staff
- Troubleshoot user issues and deliver high-quality customer service
- Participate in after-hours/on-call rotations as required
Benefits
- Health insurance and prescription drug coverage
- Dental and Vision insurance
- Company-paid life insurance and voluntary life options
- Company paid short and long-term disability coverage
- Critical illness, accident and hospital indemnity insurance
- Flexible spending accounts
- Pet insurance
- Traditional and Roth 401(k) retirement plan with company match
- Tuition reimbursement and Employee Assistance Program
- Paid vacation, sick/personal days and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
