Systems Analyst - Application Systems

Lafayette Federal Credit Union • Rockville, MD

3d • Onsite

About The Position

Lafayette Federal Credit Union is seeking a Systems Analyst - Application System to join their dynamic team. This role will be responsible for assisting in the implementation, administration, and maintenance of application systems, including the core system, creating data files, and managing databases. The position also involves assisting with the creation, modification, and refreshing of reports using SQL and Crystal.

Lafayette Federal Credit Union is recognized as a Top Workplace by USA Today and has received accolades such as Newsweek’s America’s Best Banks list, a 5-star rating from Bauer Financial, and recognition by S&P Global's Top Performing Credit Unions. The company culture emphasizes inclusion, diversity, high performance, teamwork, and community involvement. They prioritize professional development, training, and certification for their employees, offering support for career advancement within the industry.

Requirements

• One year to three years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Excellent experience in project management skills and the ability to manage detailed projects in a team-oriented environment.
• Proven experience in IT infrastructure planning and development.
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Proven experience in policy development and the ability to effectively analyze contract proposals, manage existing contracts, and maintain good vendor relations.

Responsibilities

• Assist in the implementation, administration, and maintenance of application systems, including the core system.
• Create data files and assist with the management of the organization's databases.
• Assist with the creation, modification, and refreshing of reports via SQL and Crystal.
• Assist with management of hardware and software associated with Corelation Keystone, FICS suite of software, MeridianLink LoansPQ & XpressAccounts, ApplicationXtender, Bankjoy (online banking) and Alogent solutions including IP Capture, IP Admin, IP Archive, IP Foundation, ImagePoint ATM Service, and QDPro.
• Diagnose, research, and resolve information system issues.
• Liaise with vendor representatives and staff to resolve information system issues, communicating via phone, ticket systems, and email.
• Ensure all processing within Keystone and FICS are processed accurately and on time, including daily, monthly, quarterly, and annual schedules.
• Maintain any automation software used to complete processing tasks.
• Assist with the coordination of implementation of service packs, action tickets, updates, and patches for all information systems in a timely fashion.
• Ensure appropriate CU staff are aware of all system changes in function and procedure.
• Ensure user documentation for information systems is routinely updated and available to business units.
• Assist with monitoring of the daily and monthly database backups.
• Assist with maintaining the integrity of all information system data.
• Ensure that member-facing systems such as Online Banking and FICS eStatus are up-to-date and functioning properly.
• Coordinate with appropriate vendors to get any issues resolved.
• Coordinate with business units as needed to implement approved changes/modifications to sites and services.
• Work with staff and vendors as needed to implement new information systems and interfaces to the organization’s existing infrastructure.
• Conduct reviews and make necessary corrections to user access privileges within all application systems.
• Provide cross-training for other Information Technology staff to improve redundancy.
• Coordinate with Help Desk staff to train them on solutions to Level 1 ticket requests from staff.
• Perform other duties as assigned by VP of Information Technology - Application Systems, VP of Information Technology, and/or SVP of Information Technology, including assisting other IT staff as needed.
• As directed by management and/or the SVP of Risk Management, be responsible for understanding and complying in an accurate and timely manner with all annual mandated training requirements that pertain to your position at Lafayette Federal CU including but not limited to Bank Secrecy Act/Anti-Money Laundering/OFAC/Cybersecurity/Diversity & Anti-Harassment/Fair Lending.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree