Systems and Tools Manager

DigiCert

6d•$150,000 - $180,000

About The Position

The Technical Systems Manager will lead a team of DevOps engineers responsible for architecting, implementing, and operating large-scale distributed DNS infrastructure. This role combines hands-on expertise in distributed systems and infrastructure engineering with team leadership, operational discipline, and cross-functional collaboration. The manager is responsible for the reliability, scalability, automation, and security of DNS services and supporting infrastructure platforms. The manager will drive reliability engineering, infrastructure automation, and continuous improvement, ensuring DNS services meet stringent service-level, security, and performance standards. The role also oversees global DNS infrastructure, reliability metrics, incident management, observability, security controls, compliance, team development, and coordination with Network Engineering, Product, Security, Support, and executive stakeholders.

Requirements

At least 7 years of experience in infrastructure, SRE, or DevOps roles.
At least 3 years managing technical engineering teams.
Deep understanding of operations.
Experience operating high-scale distributed systems in production environments.
Strong Linux systems administration expertise.
Experience with automation and configuration management tools such as Terraform, Ansible, or Puppet.
Proficiency with CI/CD pipelines.
Experience with virtualization platforms and orchestration.
Experience implementing monitoring and observability platforms.
Demonstrated experience managing on-call and incident response processes.
Strong technical credibility and ability to go deep when required.
Data-driven decision-making mindset and ability to balance innovation with operational stability.
Clear communication across technical and executive audiences, and strong incident leadership under pressure.

Nice To Haves

Deep understanding of DNS architecture.
Experience operating global Anycast DNS networks.
Knowledge of DNSSEC, zone-signing infrastructure, and key management.
Experience with DDoS mitigation strategies and traffic engineering.
Familiarity with BGP routing and edge network architectures.
Experience in highly regulated environments.
Background in performance optimization for high-query-per-second systems.
Experience with containerization and orchestration, such as Kubernetes.

Responsibilities

Lead, mentor, and develop a team of DevOps engineers; set technical direction and operational standards; conduct performance reviews, career planning, and hiring; and manage capacity, on-call rotations, and incident readiness.
Oversee the design and operation of globally distributed DNS infrastructure, ensuring high availability, low latency, and DDoS-resilient service delivery.
Drive infrastructure-as-code adoption and automation, manage multi-region deployments across bare-metal, cloud, and hybrid environments, and maintain hardened, compliant, secure production environments.
Own service reliability metrics, including SLOs, SLIs, and SLAs; lead incident management and post-incident reviews; improve monitoring, logging, and observability; and ensure readiness for traffic growth and peak events.
Enforce secure infrastructure practices aligned with industry standards, collaborate with security teams on vulnerability management and patching, oversee DNS security controls, and ensure internal and external audit compliance.
Partner with Network Engineering, Product, Security, and Support; participate in architectural reviews; provide infrastructure guidance for product roadmaps; and communicate technical strategy and risk to executive stakeholders.
Drive a culture of automation, observability, accountability, and operational excellence.
Achieve defined uptime and latency targets, reduce operational toil, improve MTTR and incident prevention, scale DNS infrastructure for business growth, and support high team engagement, retention, and performance.

Benefits

Competitive compensation.
Health insurance.
Dental insurance.
Vision insurance.
Retirement savings programs with company matching (401(k) or RRSP).
Generous paid time off, including holidays and vacation.
Paid parental leave and family support benefits.
Life and disability coverage.
Flexible spending and health savings options, where applicable.
Health and wellness support, including gym reimbursement and wellness programs.
Employee Assistance Program with confidential 24/7 support for employees and families.
Education assistance and professional development opportunities.
Access to LinkedIn Learning and continuous learning resources.
Employee referral bonus program and additional company perks and discounts.
Internal rewards and recognition platform (Motivosity).
Business travel insurance and global employee support programs.
Potential additional compensation such as bonus, equity, or other incentives, depending on the role and offer.