Systems and Integrations Manager

GMH Associates•Newtown Township, PA

2d•Hybrid

About The Position

The Systems and Integrations Manager’s primary responsibility is to integrate new properties to our Property Management System (PMS) and serve as the liaison between team members and our software provider. As well as serving as the supervisor of the ongoing operational system, keeping up to date with new capabilities and identifying new resources within the software platform to the properties and corporate team.

Requirements

Bachelor’s degree or 5+ years of experience with student/multi-family housing software, including Entrata & Yardi
5+ years of experience in a management/education role with a proven track record of achievements
Analytical and decision-making skills
Proficient with Microsoft Office Suite
Must have good communication and people skills, coupled with an ability to educate
Must be able to accommodate and work through multiple tasks while maintaining efficiency over assigned tasks
A passion to serve and grow colleagues & team members

Responsibilities

Integrate new properties with the software platform
Spearhead data and PMS migration upon sale/transfer of assets.
Act as a supervisory point of contact for user questions to ensure they are addressed and/or tickets are submitted or escalated
Supervise the ticket system and oversee KPI’s for the Systems Specialist
Responsible for operating MRI, Yardi, Entrata, Bluemoon, and Funnel but not limited to other system oversight relating to both operational and leasing needs and integrations
Work with the Director of Innovation to escalate any systems issues
Maintain GMH standards and process in the property management system
Implement new techniques and capabilities within the platform as they become available
Collaborate with Director of Innovation & VP of Leasing and Operations to create SOPs and support development of e-learning content, training events, and modifications to current learning programs
Prepare and ensure accurate and timely property reporting
Assist on billing errors, audits, real time data, and financial reporting when it pertains to the system
Update and maintain user database
Oversee and manage the Systems Specialist role