Manager, Integrations

The Descartes

2d • $85,000 - $95,000 • Remote

About The Position

Descartes is building a new Integrations Team focused on accelerating go-to-market success and ecosystem growth across its Transportation Management Suite of products, with emphasis on Aljex, MacroPoint, and MyCarrierPortal. The Manager, Integrations is a leadership role responsible for defining and executing the third-party integration strategy while building and leading a team of Integration Specialists. This role sits at the intersection of product strategy, go-to-market alignment, technical execution, and customer success. This leader will serve as both a strategic decision-maker determining which integrations belong in the ecosystem, and a hands-on technical leader who understands APIs, integration specifications, and real-world partner implementation workflows. The role requires deep familiarity with the freight broker, freight technology, and TMS landscape, combined with the ability to translate that knowledge into scalable, high-quality integrations that drive customer value.

Requirements

• Strong experience in the freight broker and freight technology space, with deep familiarity with TMS platforms.
• Demonstrated experience leading or managing technical or integration-focused teams.
• Hands-on experience working with APIs and system integrations, including the ability to review and understand integration specifications.
• Proven ability to align technical initiatives with go-to-market strategy and business outcomes.
• Experience working cross-functionally with Product, Sales, Support, and Account Management teams.
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders.
• Excellent organizational and project management skills.

Nice To Haves

• Experience with Aljex, MacroPoint, MyCarrierPortal, or similar broker-focused platforms.
• Background working with third-party freight tech vendors and technology partnerships.
• Experience designing or scaling integration programs in a SaaS environment.
• Familiarity with modern API standards (REST, webhooks, authentication models, etc.).

Responsibilities

• Define and own the third-party integration strategy for our TM product suite.
• Establish clear criteria and governance for evaluating, prioritizing, and approving new third-party integrations, balancing ecosystem growth with strategic alignment.
• Partner with Product, Sales, Marketing, and Account Management to ensure integrations support go-to-market initiatives, customer acquisition, retention, and expansion.
• Act as a strategic advisor on integration positioning—when integrations are a competitive advantage, a table stake, or unnecessary.
• Maintain a clear perspective on the freight tech ecosystem, including TMS platforms, broker tools, and emerging technology partners.
• Lead the strategy for Aljex integrations, recognizing its role as a mission-critical TMS at the center of many third-party vendors’ platforms.
• Determine which partners align with Descartes’ long-term vision and customer needs, and which integrations should be deprioritized or declined.
• Oversee both standardized integrations based on defined integration specifications and custom API integrations for strategic partners.
• Drive a broad and scalable integration approach for MacroPoint and MyCarrierPortal across the diverse TMS landscape.
• Ensure integrations remain current with evolving partner features, APIs, and industry requirements.
• Improve buyer-friendliness and customer value by delivering high-quality, pre-built integrations that reduce friction for both new prospects and existing customers, ensuring MacroPoint and MyCarrierPortal have best-in-class integration for our customers.
• Build, lead, and coach a team of Integration Specialists, setting clear expectations for quality, delivery, and technical excellence.
• Track and manage multiple concurrent integration initiatives, balancing new builds, enhancements, and customer-specific integrations.
• Ensure integrations are delivered on time, within scope, and to quality standards.
• Establish and optimize integration workflows, implementation processes, and best practices across the team.
• Provide technical and strategic guidance during complex or high-profile integration projects.
• Serve as the escalation point for integration-related issues that cannot be resolved by Support teams.
• Foster a culture of accountability, continuous improvement, and customer-centric execution.

Benefits

• Competitive compensation
• Great benefits
• Remote and flexible work hours
• Opportunity to join a company on an awesome mission with a great existing team and trajectory.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed