Systems Analyst 3 (304FM202736)

LMG Technology Services•Austin, TX

7d•Remote

About The Position

The candidate will join CPA's Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. This program includes HR/Payroll, Financials, STARR, and ancillary systems. The candidate must be adaptable and capable of learning new systems like CGI Advantage. CAPPS Financials is the State of Texas Enterprise Resource Planning (ERP) system, built on Oracle PeopleSoft Financial Supply Chain Management (FSCM) version 9.2. It encompasses General Ledger, Accounts Payable, Purchasing/Requisition, Asset Management, Commitment Accounting, Travel & Expense, Project Costing, Contracts, Grants, Inventory, Cash Receipts, and AR/Billing. The role requires extensive knowledge of CAPPS Financials reporting tools and PeopleSoft integrations. An annual professional training requirement of ten (10) hours is mandatory for the selected candidate.

Requirements

10 years of extensive knowledge and understanding of State of Texas applicable policies.
10 years of extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
10 years of extensive knowledge and experience performing system configuration changes.
10 years of experience working with the Expenses module of PeopleSoft FSCM version 9.2.
8 years of extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ).
8 years of extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
8 years of extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies.
8 years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication.
8 years of extensive familiarity with support tools such as PUM, Fluid and Elastic Search.
8 years of experience performing functional project management activities in support of CPA’s CAPPS program.
8 years of experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
8 years of experience participating in Disaster Recovery exercises.
8 years of experience preparing and presenting executive-level presentations.
8 years of experience gathering and presenting applicable data in support of a variety of audits and open records requests.
8 years of extensive experience supporting the CAPPS Financials tower in PeopleSoft FSCM version 9.2.
8 years of experience developing requirements, analyzing, designing, developing, testing, and implementing components of two or more of CPA's statewide systems: CAPPS, TINS, SPA, and USAS.
8 years of experience planning and coordinating the Fiscal Year Process at a statewide level.
6 years of experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
6 years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements.
6 years of experience preparing WCAG 2.1-compliant materials for distribution.
5 years of experience working with the CAPPS Financials Travel & Expense module.
3 years of knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Experience in gathering business requirements for large projects.
Ability to work independently in a diverse team environment with on-site and remote team members.
Strong written, verbal, and interpersonal communication skills.
Knowledge of project management methodologies.
Knowledge of technical and functional attributes of Oracle PeopleSoft.
Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary.
Experience with Agile and other SDLC methodologies.
Experience with ITIL methodologies.

Nice To Haves

10 years of experience working with the General Ledger core module of PeopleSoft FSCM version 9.2.
10 years of experience working with the Accounts Payable core module of PeopleSoft FSCM version 9.2.

Responsibilities

Performing highly advanced (senior-level) consultative services and functional assistance related to supporting the CAPPS Program.
Providing functional CAPPS Travel and Expense (T&E) module subject matter expertise, including module coordination, production support, issue resolution, configuration, maintenance, business process leadership, change management, enhancements, testing, integrations, compliance, training, user support, reporting, analytics, and release management.
Performing functional configuration, including T&E Business Unit setup, Expense Types, Expense Report and Cash Advance configuration, Travel Authorization setup, Per Diem and Mileage rate configuration, Corporate Credit Card integration, Approval Workflow and Routing rules, Tax configuration, Accounting defaults and ChartField mapping, integration with Accounts Payable and General Ledger, and CAPPS Systems Codes Configuration.
Utilizing technical skillsets including Application Designer, SQR and BI Publisher report customization, SQL proficiency, PeopleSoft security understanding (including State of Texas multitenancy requirements), and safeguarding system information.
Monitoring all CAPPS T&E batch jobs, including tracking schedules, monitoring execution, responding to failures, validating output, managing dependencies, performance tuning, documentation, communication, escalation, and ensuring compliance.
Demonstrating tools and environment knowledge, including PUM, Change Assistant, Fluid UI, lifecycle management, Elasticsearch/Search Framework, and data migration.
Engaging in cross-functional collaboration, including problem-solving, troubleshooting, requirements gathering, documentation, testing, incident management (ServiceNow, BOSSDesk), and communication with various stakeholders.
Understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.).
Providing structured cross-training to support junior analyst capability growth.
Providing comprehensive training and support to agency personnel.
Coordinating and participating in project-level activities, including module implementations, enhancements, fiscal year-end processes, legislative changes, federal mandates, and third-party integrations.
Coordinating the Fiscal Year-End, including planning, scheduling, communicating, reconciliations, verifications, system configurations, and maintenance.
Contributing to the CAPPS Financials functional design phase, including creating/reviewing Functional Design Documents (FDDs) and performing functional configuration changes using PeopleSoft delivered features.
Performing all duties following CPA’s processes, policies, and procedures within project scope and on schedule.
Providing Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, documentation, and basic system configuration.
Ensuring all digital products and content meet WCAG 2.1 accessibility standards.
Working under minimal supervision, independently performing complicated tasks while following established processes and procedures.
Overseeing and acting as the first line of support to ensure data accuracy, security enforcement, system efficiency, and policy adherence.
Performing all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices.
Actively participating in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents.
Participating in Disaster Recovery and Upgrade Testing activities.
Making presentations at CAPPS User Groups and the CAPPS Steering Committee.
Participating in an annual SOC-1 attestation audit, considering security, availability, processing integrity, confidentiality, and privacy in solutions.
Performing other related Work as assigned.