Systems Analyst (Emerging Technologies & AI)

Mercy Medical Center • Baltimore, MD

10d • Hybrid

About The Position

The Systems Analyst (Emerging Technologies & AI) is a hybrid in-office and remote position that supports process transformation through research, implementation, facilitation, and training. The role helps drive adoption of emerging technologies, including AI, digital experience platforms, and cloud-based productivity platforms.

This position combines hands-on training, technology enablement, and project management to help teams make effective use of Microsoft tools, digital platforms, and emerging AI capabilities. The analyst champions digital transformation, helps people work more productively, and translates technical concepts into business-friendly language and training materials. The role also facilitates cross-functional initiatives that improve productivity, collaboration, and business outcomes.

Requirements

• Bachelor of Science or Bachelor of Arts in a related field.
• At least 1 year of experience with clinical and/or financial applications in a healthcare or physician practice environment.
• Demonstrated progressive experience with online information systems; healthcare experience is preferred.
• Strong analytical and organizational skills, particularly in planning, communications, process design, and problem solving.
• Ability to work effectively with a diverse group of users with varying levels of computer expertise.
• Excellent presentation, facilitation, and communication skills.
• Analytical thinking, problem-solving, and coaching skills.
• Adaptability in fast-paced, deadline-driven environments and excellent time-management skills.
• Collaborative mindset focused on continuous improvement.

Nice To Haves

• Certification or demonstrated experience with Epic, AI, and/or Microsoft applications.

Responsibilities

• Support process transformation through research, implementation, facilitation, and training.
• Drive adoption of AI, digital experience platforms, cloud-based productivity platforms, Microsoft tools, and other emerging technologies.
• Champion digital transformation and innovation by identifying opportunities to streamline workflows using automation and AI tools.
• Promote and coach best practices for digital productivity, knowledge management, and collaboration.
• Translate technical concepts into engaging, role-based learning paths, workshops, and digital content, including guides, videos, and in-person training.
• Facilitate cross-functional initiatives that improve productivity, collaboration, and business outcomes.

Benefits

• Competitive health, prescription, vision, and dental benefits, plus a wellness credit for eligible employees.
• 403(b) retirement plan with company match and a catch-up provision.
• Paid time off and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other employee wellness opportunities through the Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Mercy's Rewards & Recognition Program.

What This Job Offers

• Job Type: Full-time