Systems Analyst - Senior

UPMC•Pittsburgh, PA

1d•Hybrid

About The Position

UPMC is hiring a full-time Senior Systems Analyst to join its Essential Solutions IT department. This role leads medium- to large-scale technology projects from initiation through implementation and post-production support, and provides advanced support for enterprise applications and interfaces. The position works with IT, operational, clinical, and vendor teams to analyze requirements, design system solutions, coordinate implementation, and resolve complex technical issues. It also supports organizational initiatives, system upgrades, integrations, migrations, application deployments, and go-live activities. The analyst builds relationships with stakeholders, communicates technical information in business-friendly language, reports project status and recommendations to leadership, and mentors junior and intermediate analysts. The role develops and maintains documentation and supports organizational standards, change management, security, audit, regulatory, and operational reporting requirements. This is a hybrid position. The employee may need to visit off-site locations as needed and come into the office once a month or more, depending on the project. Work is during the day shift and core business hours in Eastern Standard Time. The position may also require standby availability for 24 hours a day, seven days a week during assigned rotation periods; rotation frequency varies with the number of colleagues participating.

Requirements

Typically 5 or more years of experience with modern technology and application support through education or practical experience.
Demonstrated understanding of information technology fundamental tools and concepts, including the SDLC, in an IT professional discipline.
Ability to apply IT knowledge to make independent, practical contributions to IT work within a UPMC department or function.
Highly driven and self-motivated, with the ability to exceed expectations.
Ability to work independently and in a team-based environment.
Complete ongoing training through on-the-job learning, courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
Act 34 clearance.
Leadership skills.
Organizational skills.
Communication skills.

Responsibilities

Lead medium- to large-scale technology projects from initiation through implementation and post-production support.
Develop and maintain project plans, timelines, risk assessments, and communication strategies.
Coordinate resources across IT, operational, clinical, and vendor teams.
Facilitate project meetings, document action items, and ensure accountability for deliverables.
Manage project scope, priorities, risks, issues, and escalation paths.
Support strategic initiatives, system upgrades, integrations, migrations, and application deployments.
Serve as the primary point of contact for assigned projects.
Gather, analyze, and document business, operational, and technical requirements.
Evaluate workflows and identify opportunities for process improvement and automation.
Design and recommend system solutions aligned with organizational standards and business goals.
Create functional specifications, workflow diagrams, testing plans, and implementation documentation.
Collaborate with technical teams to develop, configure, and implement solutions.
Provide advanced support for enterprise applications and interfaces.
Investigate and resolve complex system issues across integrated platforms.
Analyze logs, interfaces, databases, and system configurations to identify root causes.
Coordinate with vendors and technical teams to resolve high-priority incidents.
Participate in system upgrades, maintenance activities, and go-live support.
Establish relationships with business, operational, and clinical stakeholders.
Translate technical concepts into business-friendly language.
Present project updates, recommendations, and status reports to leadership.
Align stakeholder expectations throughout project execution.
Guide and mentor junior and intermediate analysts.
Lead project teams and influence cross-functional collaboration without direct supervisory authority.
Promote best practices in project management, documentation, testing, and application support.
Contribute to team development and knowledge-sharing initiatives.
Develop and maintain system documentation, support procedures, and knowledge repositories.
Ensure compliance with organizational standards, change management processes, and security requirements.
Support audit, regulatory, and operational reporting activities.
Maintain standby availability during assigned rotation periods if required.