Senior Systems Analyst

City of Redmond•Redmond, WA

About The Position

The City of Redmond is hiring a Senior Systems Analyst with business applications expertise for its Business Solutions team in the Technology & Information Services department. The team manages a portfolio of more than 170 applications supporting city functions and departments. The role focuses on optimizing enterprise applications—including ERP, enterprise asset management, HR, and permitting systems—to meet departmental needs and improve functionality, usability, and performance. The analyst provides day-to-day user support and serves as a liaison between business stakeholders and IT, communicating progress, timelines, and issues proactively. The analyst will serve as the functional and technical subject matter expert for the City's Microsoft Dynamics 365 Finance & Operations (D365 F&O) ERP platform. The position supports public-sector financial processes, system configuration, integrations, reporting and analytics partnerships, environment management, release validation, and controlled change management. It also contributes to process improvement, projects, and support for additional divisions and applications as business needs require.

Requirements

Five years of experience analyzing, designing, developing, procuring, testing, and maintaining information systems.
Two years of project management experience.
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Nice To Haves

Bachelor's degree in computer information systems, business, or a related field.
Two years of experience supporting D365 F&O and HRIS systems.

Responsibilities

Build and maintain trusted partnerships with business stakeholders through proactive communication, status updates, and early escalation of risks or changes.
Understand business needs and translate them into functional and technical requirements, focusing on the underlying problem before proposing solutions.
Evaluate systems and identify opportunities to improve, consolidate, or modernize platforms.
Analyze, design, implement, and maintain vendor and in-house business applications, including ERP systems.
Develop training materials and documentation, and deliver end-user training.
Customize and administer enterprise systems using built-in tools and integrate business applications using data mapping and other technologies.
Design and maintain databases, reports, and dashboards; troubleshoot issues, analyze root causes, and optimize system performance.
Define and document technical standards, procedures, and best practices, and recommend improvements based on emerging technologies.
Provide technical guidance on complex issues and oversee application updates, patches, and system modifications.
Manage vendor relationships, maintenance agreements, warranties, and escalations.
Lead or support projects using established project management practices.
Serve as the functional and technical subject matter expert for the City's D365 F&O ERP platform.
Support end-to-end public-sector financial processes, including procure-to-pay, budgeting, encumbrances, receivables, project and grant accounting, advanced ledger entries, and period- and year-end close.
Configure and maintain financial structures, including the chart of accounts, financial dimensions, workflows, and security.
Own the ERP side of integrations across finance, human resources, payroll, and departmental systems, in partnership with the Enterprise Data Management team and system vendors.
Build and maintain integrations using the Data Management Framework, OData, Azure Logic Apps, and Azure Data Factory.
Partner with Enterprise Data Management on reporting and analytics, including Azure Synapse Link, BYOD connections, and Power BI.
Manage D365 F&O environments and release cadence, validating Microsoft updates against City configurations and integrations in hybrid commercial and GCC environments.
Lead configuration changes through the City's change management process while maintaining required controls, testing, and documentation.
Maintain business process maps and cross-functional workflows for assigned systems and lead process improvement work.
Contribute to active initiatives and support additional divisions and applications as business needs warrant.

Benefits

Choice of Premera or Kaiser Permanente medical plans for employees and eligible dependents, with employee healthcare premiums paid by the City.
Prescription drug insurance included with each medical plan.
Dental insurance for employees and eligible dependents.
Vision insurance for employees and eligible dependents.
Life insurance, accidental death and dismemberment insurance, short- and long-term disability, and optional employee-paid voluntary life insurance.
Flexible spending accounts for healthcare and dependent care expenses.
Paid vacation and 13 paid holidays per year.
Employee Assistance Program.
Department of Retirement Systems retirement plan and additional options, including the Municipal Employees Benefit Trust and MetLife 457 Plan.
Annual cost-of-living adjustments.
Annual merit increases of up to 5%.