27-58 Systems Analyst (Manager 180) - Academic & Enterprise Systems

West Chester University•West Chester University, PA

About The Position

West Chester University’s Academic and Enterprise Systems (AES) is hiring a Systems Analyst (Manager 180) to support the reliability and optimization of Ellucian Banner, Hyland OnBase, and other institutional applications and integrations. Reporting to the Associate Director for Business Solutions, the analyst partners with campus stakeholders, vendors, AES business analysts, developers, and architects to translate functional requirements into system configurations. The role includes troubleshooting technical and data issues, maintaining data integrity, and coordinating testing of system updates and integrations across University operations. The successful candidate communicates effectively between technical teams and functional users, is organized and manages competing priorities, and collaborates with and supports diverse teams. The position may be performed remotely occasionally, subject to departmental operations. The salary is $86,565. Employment visa sponsorship is not available. Offers are contingent upon satisfactory completion of pre-employment criminal background checks.

Requirements

Bachelor’s degree.
Professional experience supporting enterprise applications.
Software development lifecycle experience, including working with business stakeholders to gather and document requirements, coordinate testing, and manage change.

Nice To Haves

Ellucian Banner experience.
Experience implementing, maintaining, or using student information systems, CRM, document imaging, or other technologies.
SQL and/or Argos report-writing experience.
Experience in higher education or an academic environment.

Responsibilities

Configure and maintain AES-managed applications, including Ellucian Banner, Hyland OnBase, and other systems and integrations.
Ensure system configuration aligns with University policy and operational needs.
Document configuration changes and coordinate with AES team members when changes affect workflows or integrations.
Maintain daily system operations and validate correct system behavior.
Consult with functional stakeholders to identify needs and clarify requirements.
Translate functional needs into configuration tasks or functional specifications.
Support AES Business Analysts in analyzing how policy changes affect system function.
Partner with departments such as the Registrar, Financial Aid, Bursar, HR, Admissions, and Finance.
Investigate and resolve issues involving Banner, OnBase, integrations, file-based integrations, and related systems.
Use reporting tools such as Argos to diagnose data issues, identify root causes, and validate system corrections.
Collaborate with developers on issues requiring code-level or integration-level intervention.
Coordinate with vendors, including Ellucian, Hyland, and API providers, on escalated issues.
Lead or coordinate user acceptance testing for Banner upgrades, patches, OnBase changes, and integration updates.
Develop test plans, scripts, and expected results tied to functional workflows, processes, or specifications.
Validate changes in nonproduction environments and perform post-release verification.
Communicate testing results and potential impacts to functional offices.
Monitor data integrity across systems and identify inconsistencies or errors.
Support data cleanup projects and promote appropriate use of fields, codes, and structures.
Review configuration and integration changes for downstream data impacts.
Promote and uphold data governance practices and ensure compliance with FERPA and institutional standards.
Perform other duties as assigned.