Systems Analyst - Commerce Trust

Commerce Bank•Kansas City, MO

10d•$27 - $36•Onsite

About The Position

The main purpose of this job is to be the initial point of contact to external customers and internal users while providing exceptional customer service and support for our different wealth management systems.

Requirements

Strong customer-service orientation
Technically proficient with modern software tools and platforms
Effective ability to troubleshoot and problem solve
Ability to communicate in user-friendly language to both technical and non-technical end-users
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Bachelor’s degree in information systems or business-related discipline equivalent combination of education and experience required
3+ years in information systems required

Nice To Haves

Experience in a helpdesk, desktop and wealth management support role are preferred

Responsibilities

Provide technical support to both internal and external users including user access administration and tier 1 support for several applications
Manage system access provisioning and verify users are granted correct access levels
Provide subject matter expertise to all levels of internal and external users
Assist with day to day system maintenance, user permission, enhancement and bug testing
Strategic management and understanding of long-term system roadmap
Identify problem trends and makes recommendations for improvement/solution to management
Coordinate communication on application issues between internal customers and external vendors
Provide client demos and/or training of online products as requested by administration and/or management
Perform other duties as assigned