Senior Trust Systems Analyst

Hancock Whitney•New Orleans, LA

About The Position

Manages and supports the Trust & Asset Management department’s information systems to support required business services. Works directly with primary vendors for the Trust accounting and other systems to manage, compile, store, report, and secure customer account data, as well as analyze, research, and solve system-related problems. Serves as the trust systems technical expert and provides guidance to other trust systems analysts on complex issues.

Requirements

College Degree in Computer Science, Computer Applications, or Information Systems with business administration emphasis or equivalent work experience.
Three years’ experience with client/server or web applications development using Microsoft tools, including C#.NET, VB.NET ASP.NET ASP, JavaScript, HTML, SQL, Visual Basic programming and database query and relational tables programming.
5+ years’ experience with banking accounting systems, preferably platforms related to Trust accounting.
SunGard AddVantage experience strongly desired.
Strong proficiency with Microsoft Office Software including Word, Access, Excel.
Strong proficiency with SQL query and report writing.
Strong ability to develop programs in one or more programming languages.
Superior organizational and project management skills.
Strong technical communication skills.
Strong interpersonal skills with customer service focus; patience with technically challenged users.
Independent, self-motivated, and ability to make autonomous decisions.
Strong ability to train and mentor others.
Strong ability to plan and implement immediate contingencies during outages.
Strong ability to maintain a high level of credibility with management and staff.

Nice To Haves

SunGard AddVantage experience strongly desired.

Responsibilities

Manages and supports mission-critical accounting systems for the Trust and Asset Management business lines by working directly with primary vendors and supporting personnel in every aspect of day-to-day system usage.
Manages system security user profiles to ensure user integrity and authentication, including coordination to set up new users, effecting user access changes, maintaining user profile logs and files for audit documentation, and performing periodic user access security reviews.
Coordinates the workflow for the trust systems analysts within the department by assigning incoming issues and requests to team members and overseeing completion of issues and requests assigned to team members.
Provides assistance to management on the implementation of trust-related projects by implementing trust systems changes, developing project plan tasks and assignments, and working with management to identify implementation issues and resolutions.
Manages system production schedules and activities in accordance with vendor guidelines and procedures to ensure continuity of service to both internal and external clients.
Establishes and maintains Trust accounting system codes and addresses impacts to processing, production, reporting, and other integrated platforms.
Analyzes vendor release documentation to determine impact to process and user base.
Develops and communicates plans to implement release enhancements with related managers and assists in coordination, training, and roll-out of new features.
Analyzes user requirements.
Develops and designs solutions or reports by writing programs and using report writing and database software.
Prepares and maintains design documentation.
Manages updates to software.
Services users with problem resolution and application troubleshooting.
Prepares training materials to train staff on new systems and modifications to existing systems.
Trains other Trust associates and Systems Analyst personnel.
Keeps abreast of industry and computer software trends and recommends improvements to management.
May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.