Senior Analyst I - Trust & Safety

Flashpoint

2d•Remote

About The Position

Flashpoint is seeking a Senior Intelligence Analyst II to join our Physical Security & Counterterrorism Intelligence team as a Trust & Safety expert in a fast-paced, product-driven environment. In this role, you'll identify, analyze, and help classify violative content tied to violent extremism, organized crime, hate speech, and harmful and dangerous activity, with a particular focus on Latin America and the Caribbean. You'll work with the client's Trust & Safety team to build and refine search strategies, assess content against platform policy, and translate live criminal and extremist activity into detection queries. If you enjoy investigative research, applying nuanced judgment to hard-edge cases, and being part of a collaborative, globally distributed team, we have a role for you.

Requirements

Native English plus full professional proficiency (C1/C2) in Latin American Spanish, written and spoken.
Experience in online content moderation or trust and safety policy development.
Experience investigating narcotics trafficking, human trafficking, or fraud networks, and familiarity with the operations of at least one of: Latin American organized crime and cartel networks, domestic or international extremist groups, or trafficking organizations.
A working understanding of the intelligence cycle and how intelligence requirements translate into deliverables.
Open source research skills, including social media navigation and online footprint investigation.
The ability to rapidly break down complex topics and communicate risk clearly to both technical and non-technical audiences while working autonomously in a remote environment.
Worked as an analyst in an intelligence role in the public or private sector, on a social media content moderation or policy team, as a socio-geopolitical analyst, or as a Latin America and Caribbean regional analyst.
Know the political, criminal, and extremist landscape across Mexico, Central America, South America, and the Caribbean, including cartel structures, FTO-designated groups, and regional gang dynamics.
Understand the real-world and online TTPs, underground slang, and operations of criminal and extremist groups, including counternarcotics, counter-human-trafficking, and violent criminal organization contexts.
Can navigate, pivot, and use link analysis to surface threats and patterns across multiple social media platforms.
Ability to analyze and distill complex policy frameworks to generate actionable intelligence and identify critical intelligence gaps.
Synthesize complex information into clear notes, structured spreadsheets, and concise written assessments, and capture action items and key decisions as you go.
Operate comfortably in a fast-paced, product-driven environment, working semi-autonomously while following SOPs and operational security protocols.
Are a strong self-starter who works well independently and collaboratively in a fully remote setting, and pick up new tools and workflows quickly.

Nice To Haves

Brazilian Portuguese is strongly preferred
Haitian Creole, French, Dutch, and Papiamento/u are highly desirable
Russian, Arabic, Mandarin, German, Hebrew, Persian, Turkish, or Hindi/Urdu are a plus.

Responsibilities

Build, test, and refine Boolean search strings and keyword queries to surface violative content across verticals (violent extremism, hate and dehumanization, harmful and dangerous, harassment), tracking performance against client accuracy targets.
Review flagged content against platform policy definitions, applying nuanced judgment on edge cases like satire and parody exclusions, coded language, and context-dependent violations.
Produce concise written analysis and reporting on trends, emerging threats, and query performance for internal teams and client stakeholders.
Quickly understand and act on evolving customer intelligence requirements and policy guidance.
Write high-quality tactical and strategic assessments that inform moderation and policy decisions.
Assess the credibility and relevance of raw content to determine appropriate classification.
Maintain and contribute to internal knowledge bases and policy-interpretation references to keep the analyst team consistent.
Nominate new collection sources and identify gaps in current query coverage.
Distill complex findings into narratives that land with both internal leadership and client stakeholders, and track the impact of query and policy changes over time.