sr. systems analyst - Core HR, Compensation, and Security
About The Position
The Core HR, Compensation and Security team is seeking a senior systems analyst with a product and growth mindset, strong communication skills, and a customer-service orientation. The team is responsible for tools, capabilities, and processes supporting Core HR, Compensation, and Security for Starbucks partners (employees). The role owns continuous improvement initiatives for supporting technology and works with cross-functional teams and vendors to deliver innovative, data-driven solutions and insights, with an emphasis on elevating the user experience. The analyst designs and delivers Core HR, Compensation, and Security programs and processes using SAP SuccessFactors offerings, including Employee Central (EC), Employee Central Payroll (ECP), and Compensation. The position gathers, analyzes, and documents solution requirements and facilitates user-story creation and backlog grooming in an agile delivery environment. It also performs application configuration, advises development teams on agile design and development of custom solutions, and supports testing from planning through execution and results review. The role provides global, after-hours support for critical systems, managing and resolving high-priority incidents within SLA. It coordinates issue resolution with internal teams and external vendors, conducts root-cause analysis, communicates with stakeholders, and maintains system documentation, standard operating procedures, and training materials. The analyst works independently with minimal supervision, escalates issues when appropriate, partners with business and operations teams, and leads small design efforts or work streams. The position is onsite four days per week. Starbucks describes a range of partner benefits, including insurance coverage, paid leave, retirement and stock programs, tuition coverage, and other resources.
Requirements
- Bachelor’s degree in computer science, engineering, information systems, or a related field.
- At least 5 years of progressive post-bachelor’s experience in a systems engineering or related role.
- At least 5 years of experience performing systems development lifecycle and IT operations using Agile and Waterfall.
- At least 5 years of experience analyzing, configuring, implementing, and supporting HCM ERP/SAS systems; SAP SuccessFactors is preferred.
- At least 5 years of experience engaging in analysis using ad hoc query tools.
- At least 5 years of experience using user-centric design concepts with agile development and testing processes to support highly engaging technology solutions.
- At least 5 years of experience assessing, designing, and deploying sustainable technology solutions.
- Functional, business-process, and configuration experience in SuccessFactors EC, ECP, and Compensation.
- IT project experience as a project resource in an agile environment.
- Working knowledge of the systems development lifecycle and IT operations.
- Functional expertise in relevant applications, modules, or platforms, including SuccessFactors and SAP HCM.
- Ability to apply business knowledge, sound judgment, and resourcefulness to design and deploy reliable, sustainable technology solutions.
- Strong analytical and problem-solving skills.
- Knowledge of ABAP and ability to use ad hoc query tools to troubleshoot system issues and analyze large datasets.
- Strong verbal and written communication skills.
- Ability to understand business and technical issues and influence decision-making.
- Ability to learn new technologies.
Nice To Haves
- Experience working with third-party vendors.
- Experience with SAP SuccessFactors.
Responsibilities
- Design and deliver Core HR, Compensation, and Security programs and processes using SAP SuccessFactors EC, ECP, and Compensation offerings.
- Gather, analyze, and document solution requirements.
- Facilitate user-story creation and backlog grooming in an agile delivery environment.
- Configure applications to support solution delivery.
- Consult with development teams on the agile design and development of custom solutions.
- Develop test plans, prepare test environments, coordinate and perform test execution, and review test results.
- Provide global, after-hours support for critical systems and manage and resolve high-priority incidents within SLA.
- Coordinate issue resolution with internal teams and external vendors.
- Perform root-cause analysis and communicate clearly with stakeholders.
- Develop and maintain system documentation, standard operating procedures, and training materials.
- Work independently with minimal supervision and escalate issues appropriately.
- Partner with business and operations teams to respond to requests.
- Contribute to team discussions and lead small design efforts or work streams.
Benefits
- Medical, dental, and vision insurance.
- Basic and supplemental life insurance and other voluntary insurance benefits.
- Short-term and long-term disability.
- Paid parental leave and family expansion reimbursement.
- Paid vacation from date of hire and accrued sick time.
- Eight paid holidays and two personal days per year.
- 401(k) retirement plan with employer match for eligible partners.
- Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
