Systems Analyst - Salesforce

Biotronik•Oswego, IL

5d•Hybrid

About The Position

Biotronik Corporate Services U.S., Inc. is seeking a Systems Analyst – Salesforce for their Lake Oswego, OR location. This role involves building and supporting the company’s SFDC platform for sales, marketing, and service-related functions in the U.S. The Systems Analyst will serve as a functional subject matter expert, consulting, guiding, and influencing business stakeholders on the use of Salesforce programs and systems. This includes expertise in Configuration, Process Flows, Apex, Visualforce, Force.com applications, Einstein, SOQL, SOSL, and the app-exchange ecosystem. The position requires collaboration with HQ on global roadmaps, implementing prototypes, leading design sessions, and organizing sprints. The analyst will perform conceptualization, design, and implementation of new solutions to improve workflow within a large enterprise application in a global environment. Responsibilities also include providing user support, troubleshooting, and articulating security, compliance, and data management aspects of cloud applications. The role involves analyzing information processing needs and designing computer systems to translate business requirements into Salesforce solutions.

Requirements

Minimum of a Bachelor’s degree in Computer Science, Information Systems, or related field.
At least 2 years of Salesforce experience as a System Analyst, Consultant, or similar role.
2 years of experience utilizing Salesforce Sales, Marketing, Service and/or Health Cloud modules.
2 years of experience supporting large enterprise applications in global environments with demonstrated leadership in joint application design sessions and agile projects.
2 years of experience translating business requirements into Salesforce solutions.
2 years of experience developing Salesforce best-practices, recommendations and app-exchange eco-system.
2 years of Salesforce system experience (such as Configuration, Process Flows, Apex, Visualforce, Force.com applications, Einstein, SOQL, SOSL).
Must pass pre-employment drug and alcohol test and criminal background check.
All education, experience, and training may be gained concurrently.
Applicants must be U.S. workers (includes U.S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees).

Responsibilities

Build and support company’s SFDC platform for sales, marketing, and service-related functions in the U.S.
Serve as functional subject matter expert towards Sales, Marketing and Service Departments, users and Senior Management.
Provide functional expertise on use of Salesforce programs and systems, including Sales, Marketing, Service and/or Health Cloud modules.
Actively consult, guide and influence business stakeholders regarding use of Salesforce programs and systems (including Configuration, Process Flows, Apex, Visualforce, Force.com applications, Einstein, SOQL, SOSL, etc.).
Support business cases and influence key decision makers (on IT and business side).
Collaborate with HQ on global roadmaps and represent the US stakeholders.
Utilize modern systems integration concepts to implement prototypes and proof of concepts.
Lead design sessions, and organize and execute sprints, which includes developing and implementing system design procedures.
Perform conceptualization, design and implementation of new solutions using standard functionality and enhancement methodology (SFDC) to improve work flow in support of a large enterprise application in our global environment.
Provide user support and troubleshooting solutions regarding computer- or program-related problems.
Articulate security, compliance, and data management aspects used in modern cloud applications.
Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling, and information engineering, specifically as it relates to translating business requirements into Salesforce solutions.
Define the goals of the Salesforce system, devise flow charts and diagrams describing logical operational steps of programs and provide recommendations within the app-exchange eco-system.