Salesforce Systems Analyst

Suntory • Raleigh, NC

1d

About The Position

Pepsi Bottling Ventures is seeking a Business Systems Analyst to join our team. We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory’s non-alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond. We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally. We bring you the beverages you love. We bring PepsiCo’s beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature’s Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy. We value integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members. We’d love to receive your application and talk with you about your interest in the position if the overview below describes you.

Requirements

• Bachelor’s degree in Business/IT/Computer Science or related field OR a combination of education plus equivalent level work experience.
• 2+ years experience in technology and software development processes
• 2+ years configuring/developing Salesforce (Commerce a plus) to meet business user requirements
• 2+ years experience in supporting business applications.
• 2+ years business systems analyst experience in an Agile/Scrum software development environment preferred.
• Experience interfacing with Stripe financial tool is a plus.
• Experience using or implementing Dispute Management in S4 HANA a plus.
• Experience utilizing a production support ticketing system including managing, updating, and resolving tickets.
• Experience supporting end users with technology and/or business process issues.
• Experience working with business functions to understand and map processes to functional and technical specifications.
• Ability to understand and represent the needs of the end user in a software development environment.
• Functional configuration experience in one of the following: SAP/other ERP software and/or Salesforce/other CRM software.
• Understanding of inbound/outbound interfaces is preferred.
• Knowledge of SQL Databases and ability to write/run SQL queries a plus.
• Previous experience within the consumer products industry a plus.
• Experience prioritizing multiple tasks, managing tasks, and adapting to changing environment.
• Strong understanding of process analysis and design, including mapping current (“As-Is”) business processes, identifying inefficiencies and pain points, developing optimized future-state (“To-Be”) processes to address those issues, and identifying gaps that require additional solutions or changes.

Nice To Haves

• Commerce a plus
• Experience interfacing with Stripe financial tool is a plus.
• Experience using or implementing Dispute Management in S4 HANA a plus.
• Understanding of inbound/outbound interfaces is preferred.
• Knowledge of SQL Databases and ability to write/run SQL queries a plus.
• Previous experience within the consumer products industry a plus.

Responsibilities

• Configure, code, test and implement technology systems supporting the roadmap as determined by the Product Owner/Product Manager.
• Work closely with cross functional team members to ensure solutions are implemented using an Agile mindset and support consistent incremental delivery of a Minimum Viable Product.
• Provide operational support to troubleshoot, identify root cause and resolve product issues.
• Work to understand the business processes supported by technology systems; understand, create, and maintain business process flow diagrams (MS Visio).
• Configure/code technology systems and ensure appropriate system integration with dependent solutions; create functional specifications when handing off to other technology resources for development; work with technology resources to ensure technical specifications are accurate and support the functional specifications; ensure all configuration, development and integrations are thoroughly tested and ready for deployment; create/maintain test scripts to support testing.
• Collaborate with Product Owner, Product Manager and other SME’s to identify, create, and maintain business documentation using full suite of MS tools.
• Support the maintenance and upgrade of existing technology systems.
• Work with external vendors and product support analysts to troubleshoot system issues and provide resolution; update and manage production support tickets in accordance with SLAs; identify opportunities for improvement (system or process); mentor and support the BAAs empowering them to resolve production issues.
• Other duties as assigned.

Benefits

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level