Salesforce Business Systems Analyst

Paradigm Treatment Centers•Los Angeles, CA

1d•Onsite

About The Position

Altior Healthcare is seeking a proactive and business-focused Salesforce Business Systems Analyst to serve as the primary functional owner of the organization’s Salesforce platform and related CRM capabilities. Reporting to IT leadership, this role is responsible for ensuring Salesforce effectively supports business operations through configuration, process optimization, integration management, and continuous improvement. The BSA will act as the primary liaison between business stakeholders, IT, and external vendors for all Salesforce-related initiatives, translating operational needs into scalable system solutions while maintaining platform stability, data integrity, and user adoption. This role owns the day-to-day lifecycle of the Salesforce environment, including enhancements, automation, integrations, support coordination, governance, and training. While Salesforce is the primary responsibility, this position may also support other enterprise systems as needed within a small, collaborative IT team. The ideal candidate combines strong Salesforce expertise with business process knowledge and the ability to influence outcomes across departments in a dynamic, multi-site organization.

Requirements

3–7 years of experience supporting enterprise business applications, with significant hands-on experience in Salesforce administration or functional support
Demonstrated ownership of a CRM platform or major application, including configuration, enhancements, and operational support
Experience partnering with business stakeholders to translate operational needs into system solutions
Strong analytical, problem-solving, and process mapping skills
Ability to manage multiple priorities and initiatives in a fast-moving environment
Excellent communication skills, including the ability to explain technical concepts to non-technical audiences
Experience coordinating with vendors, consultants, or managed service providers
Familiarity with structured service management, change management, or project delivery practices

Nice To Haves

Hands-on administration of Salesforce (Sales Cloud and/or Service Cloud)
Experience configuring objects, fields, security, page layouts, and system settings
Experience designing and maintaining automation using Salesforce Flows
Experience with reports, dashboards, and data management within Salesforce
Experience supporting or coordinating integrations between Salesforce and other systems
Familiarity with data quality management, duplicate control, and validation strategies
Salesforce certifications (e.g., Administrator) preferred
Experience supporting healthcare/regulated environments (e.g., HIPAA) preferred

Responsibilities

Serve as the primary functional owner of the Salesforce environment, ensuring the platform reliably supports business operations
Configure and maintain objects, fields, page layouts, security settings, and system features
Design and implement automation using Salesforce Flows and other native tools
Monitor platform health, usage, and performance
Manage releases, testing, and deployment of changes and maintain overall system stability and scalability
Partner with business stakeholders to understand admissions, business development, and operational processes
Translate business needs into effective Salesforce solutions and configurations
Identify opportunities to streamline workflows, reduce manual work, and improve data capture
Lead functional aspects of enhancements, new capabilities, and process improvements
Advise leadership on best practices and platform capabilities
Coordinate and support integrations between Salesforce and other enterprise systems including call tracking and contact center solutions
Troubleshoot integration issues with vendors or technical partners
Establish and maintain data quality standards, validation rules, and governance practices within Salesforce
Monitor data integrity, duplicate management, and consistency across records
Support data imports, migrations, and cleanup initiatives
Ensure accuracy and reliability of reports, dashboards, and downstream data usage
Serve as the primary escalation point for Salesforce-related issues and requests
Support user onboarding, training, and ongoing adoption of new features
Develop and maintain documentation, job aids, and knowledge base materials
Gather feedback from users to improve usability and effectiveness
Coordinate with Salesforce partners, consultants, and third-party vendors
Participate in roadmap planning, upgrades, and new module implementations
Ensure changes follow appropriate testing, change control, and communication practices
Maintain awareness of Salesforce updates and recommend relevant capabilities