Salesforce Business Analyst
About The Position
Axios is seeking a Salesforce Business Analyst to join its Revenue Operations team. This role is responsible for building and scaling the company's CRM, reporting, and analytics capabilities. The individual will administer the Salesforce Media Cloud instance, ensuring it meets the needs of the revenue organization and serves as a reliable data source. Beyond administration, the role involves developing reporting, analytics, and insights to transform revenue data into business intelligence. This is an opportunity for someone early in their Salesforce and Revenue Operations career to gain hands-on experience and develop skills in systems, processes, and analytics. The role will collaborate with various teams, including Revenue Enablement, Client Partnerships, Client Experience, and Business Development, to address business challenges, enhance revenue processes, and improve the effective use of Salesforce and data.
Requirements
- 1–2 years of Salesforce Administrator experience.
- 1–2 years of experience in sales operations or sales analytics.
- Salesforce Administrator Certification (ADM-201) or plans to obtain certification within the first year.
- Experience helping build or significantly expand a Salesforce organization from the ground up, or participating in a major Salesforce implementation.
- Experience building flows, reports, dashboards, validation rules, and custom objects.
- Strong understanding of Salesforce security, profiles, permission sets, and data management best practices.
- Excellent analytical and problem-solving skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills and a customer-service mindset when supporting end users.
- Experience working with cross-functional stakeholders to gather requirements and improve business processes.
Nice To Haves
- Experience with Salesforce Media Cloud.
- Experience integrating Salesforce with third-party applications.
- Experience supporting a Salesforce data migration from one CRM or Salesforce org to another.
- Experience working in the media industry.
Responsibilities
- Serve as the day-to-day administrator for Salesforce Media Cloud, managing users, permissions, page layouts, flows, reports, dashboards, validation rules, and automation.
- Partner with Revenue Strategy & Enablement, Revenue Operations, and sales leadership to translate business needs into scalable Salesforce solutions and operational improvements.
- Build and optimize a Salesforce environment that supports Axios’ evolving revenue organization, sales processes, and go-to-market strategy.
- Develop and maintain reports, dashboards, and recurring analyses that give executives, sales leadership, and cross-functional partners actionable visibility into business performance, sales metrics, and KPIs.
- Support data migration and ongoing data management efforts, ensuring data quality, integrity, consistency, and governance across Salesforce.
- Identify opportunities to automate manual workflows, streamline processes, and improve operational efficiency across the revenue organization.
- Support sales planning and performance management, including sales goals, conversion and segment analysis, Quarterly Business Reviews, and weekly, monthly, and quarterly reporting.
- Troubleshoot user and system issues, recommend scalable solutions, and support testing, deployment, and change management for Salesforce releases and enhancements.
- Create and maintain documentation, best practices, and training materials while supporting user adoption of Salesforce functionality, reporting tools, and revenue processes.
Benefits
- 401(k) with employer match
- Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
- Employer Health Savings Account (HSA) contribution for the high deductible health plan option
- Dental and vision coverage
- Primary caregiver 12-week paid leave
- Birth-givers will have an additional 6-8 weeks depending on type of delivery, for a total of 18-20 weeks continuous leave
- Generous vacation policy, plus holidays
- One mental health day per quarter
- Annual learning and development stipend
- $100 monthly work-from-home stipend
- Tele-mental health services through Headspace
- OneMedical membership, including tele-health services
- Personal health advocacy resources through HealthAdvocate
- Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
- Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
- Increased work flexibility for parents and caretakers
- Virtual company-sponsored social events
- A strong and positive work environment
- A commitment to an open, inclusive, and diverse work culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
