Systems Analyst - Retail Operations

Commerce Bank•Kansas City, MO

2d•Remote

About The Position

The main purpose of this job is to provide support, design and direct upgrades/enhancements to existing systems, retire/replace existing systems, and implement new systems to stay current with technological, industry, and regulatory needs/issues. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Requirements

Bachelor’s degree or equivalent combination of education and experience required
2+ years banking and/or systems experience required
Intermediate knowledge of the flow of work which includes forecasting, release planning, sprint planning and process improvement efforts
Intermediate knowledge of project management (Waterfall, Agile and SCRUM), including best practices
Ability to write user stories and acceptance criteria for system epics and features
Ability to create and execute user acceptance test scripts
Ability to deliver on multiple competing priorities with little supervision
Strong technical aptitude; ability to learn systems and processes quickly
Relationship building skills to work effectively with a variety of individuals at all levels throughout the Bank and provide excellent internal customer service
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Strong proficiency with Microsoft Word, Excel, Teams and Outlook (Office 365)

Nice To Haves

Salesforce experience preferred

Responsibilities

Collaborate with IT and business partners and contribute to the implementation of technical solutions that align with business needs
Independently gather information, analyze user needs, scope and objectives, and work with project teams to establish quality project requirements for all sizes of projects, small to high-profile
Coordinate and perform UAT for system changes and enhancements
Basic monitoring of systems and databases for functionality and availability to users, moderately complex troubleshooting and responding to user inquiries
Create a detailed business analysis, outlining problems, opportunities, and solutions
Research, analyze, test, and implement applications, and assist with the design of applications, sometimes working in cooperation with internal departments and external vendors
All functions will be based on project size and/or complexity
Provide intermediate end user systems support, consultation, and recommendations in resolving technical problems on a rotation schedule
Utilize systems to generate reports and develop and produce requested reports
Perform other duties as assigned