Systems Analyst, Development Operations

Medecins Sans Frontieres (Doctors Without Borders) - United States•New York, NY

8h•$78,399 - $117,599

About The Position

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to people in need in over 70 countries. MSF USA is one of 24 sections supporting the global movement through staff recruitment, fundraising, advocacy, and communications. The Systems Analyst, Development Operations, advises stakeholders and drives continuous improvement across fundraising systems, integrations, and project management software. This role leads discovery and solutioning sessions, translating business needs into technical specifications, and designs and implements solutions for system changes and integrations, including MuleSoft AnyPoint/IDP and Form Assembly-to-CRM workflows. The position also owns the Jira service management operating model, applies trend and root-cause analysis to identify systemic issues, and drives cross-functional remediation. Additionally, the role governs system access and documentation, including access reviews, audit readiness, documentation standards, knowledge base management, and UAT scenarios. This is a highly collaborative role for someone organized, tech-savvy, and engaged in software development in a nonprofit context.

Requirements

Bachelor's degree and 5 to 7 years of experience working with technology projects and platforms, ideally in a nonprofit fundraising setting, or equivalent combination of education and experience.
Experience leading discovery and solutioning sessions and translating business needs into technical specifications.
Experience designing and implementing system integrations, including middleware platforms such as MuleSoft, Any Point, and CRM workflow tools such as Form Assembly.
Experience designing and executing Quality Assurance and User Acceptance Testing during software development.
Experience owning a service management operating model, including intake, prioritization, SLAs, and backlog governance.
Experience using Jira Service Management or other ticketing systems.
Experience using Salesforce or other CRM systems.
Experience with system access provisioning, audit readiness, and documentation governance.
Experience using the Office 365 suite, including Excel and SharePoint.
Strong analytical and problem-solving skills, including root-cause analysis.
Ability to communicate clearly with both technical and non-technical audiences.
Strong organizational skills and attention to detail.

Responsibilities

Advise stakeholders on fundraising system capabilities and develop recommendations for system changes and integrations.
Lead discovery and solutioning sessions to translate business needs into clear technical specifications, including data mapping and transformation, validation rules, and exception handling.
Design and implement solutions for system changes and integrations across fundraising systems, project management software, and middleware platforms, including MuleSoft Any Point and Form Assembly-to-CRM workflows.
Apply trend and root-cause analysis to surface systemic issues and drive cross-functional remediation.
Design and execute Quality Assurance and User Acceptance Testing for fundraising systems and integrations.
Establish UAT scenarios and acceptance criteria, analyze results, and recommend system improvements before deployment.
Own the Jira service management operating model, including intake standards, prioritization, SLAs, reporting, and backlog governance.
Drive adoption of improved processes across the team and stakeholders.
Govern system access, audit readiness, documentation standards, and knowledge base management.
Oversee day-to-day administration, including access provisioning, documentation upkeep, and license oversight.
No supervisory responsibility over direct reports.