Operations Analyst, Systems & Reporting

SAIT • Calgary, AB

1d • CA$76,000 - CA$80,000 • Onsite

About The Position

SAIT’s Office of the Registrar guides students through every stage of their academic journey, from admission to graduation while serving as stewards of student data and ensuring academic integrity through policy compliance. Join a team dedicated to supporting and empowering current and future students as they work toward their educational and career goals. This role provides coordination, reporting, and system support within the Office of the Registrar’s Systems, Data and Digital Transformation (SDDT) portfolio. The position works closely with Business Analysts, OTR leaders, and cross-functional stakeholders to coordinate intake processes, support project and reporting activities, and maintain operational systems and tools. The incumbent ensures that work is organized, documented, and aligned with established governance processes, while supporting the day-to-day execution of operational and institutional initiatives. In addition to coordination responsibilities, the role contributes to reporting and analytics support, system and tool maintenance, and process documentation, helping to ensure that reporting outputs, workflows, and technical environments remain accurate, consistent, and sustainable. This position supports continuous improvement by identifying and documenting opportunities to enhance processes, reporting practices, and system usage within defined frameworks.

Requirements

• Diploma or degree in Business, Information Systems, Project Management, Data Analytics, or a related field, or equivalent experience
• 2–3 years of experience in a coordination, operations, or analyst-support role
• Experience supporting reporting activities, data tracking, or system/tools coordination
• Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines
• Demonstrated ability to follow structured processes and maintain accurate documentation
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams

Nice To Haves

• Experience in a post-secondary or complex administrative/regulatory environment
• Familiarity with project coordination, business analysis support, or service management practices
• Experience supporting reporting tools and processes (e.g., Excel, dashboards, reporting platforms such as Argos)
• Exposure to enterprise or student information systems (e.g., Banner)
• Experience supporting system access processes, user support, or basic troubleshooting
• Awareness of institutional policies, data governance, and privacy considerations

Responsibilities

• Coordinate intake, setup, and tracking of requests within established governance processes
• Support the management of work queues, sprint cycles, and ticket workflows using designated tools
• Facilitate regular team activities such as intake discussions, sprint check-ins, and retrospectives
• Ensure intake and ticket documentation is complete, structured, and aligned with established standards
• Support the preparation of recurring operational reports and status updates
• Maintain and update reporting templates, trackers, and supporting documentation
• Provide coordination support for OTR initiatives, ensuring activities, timelines, and deliverables are tracked
• Lead OTR Banner upgrade activities, including tester training, test cycle setup, test script maintenance, UAT planning and coordination and cutover execution
• Assist with preparation and maintenance of project and process documentation (e.g., summaries, plans, process maps)
• Assist with stakeholder communications related to project updates and coordination activities
• Contribute to maintaining consistent use of templates, documentation standards, and established processes
• Support review and testing of operational reports (e.g., Argos and dashboard outputs) to ensure accuracy and usability
• Assist with updates and refinements to existing reports, including minor enhancements and issue resolution
• Document report definitions, data sources, and usage guidance to support consistency and knowledge sharing
• Provide day-to-day support for OTR system and reporting tools (e.g., access requests, basic troubleshooting)
• Support maintenance of systems and reporting tools and environments (e.g., organizing assets, tracking updates, coordinating changes)
• Assist in identifying and documenting system issues, and coordinating resolution with appropriate teams

Benefits

• Generous time off to pursue other passions and support your wellbeing
• SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
• Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
• Access to a Health Spending or Taxable Spending Account
• Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
• Defined Benefit pension through LAPP to help you retire with confidence
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree