Systems Analyst Lead

Bridgewater Bank•Saint Louis Park, MN

7h•Hybrid

About The Position

We are seeking an experienced Systems Analyst Lead to join the Technology team. This role leads a team of analysts responsible for the development, maintenance, and support of core banking platforms and related applications. The Systems Analyst Lead partners with business stakeholders to improve processes, support key initiatives, and enhance productivity while serving as a critical liaison between business units, technology teams, and third‑party vendors.

Requirements

BA/BS in Computer Science, IT, or related field OR equivalent experience in a similar Team Lead role
Experience with core banking platforms and applications. (e.g., Fiserv Premier, Integrated Teller, BPM, Commercial Center, Weiland, Zelle, etc.)
5+ years’ experience as a Business or Systems Analyst
Knowledge of bank regulatory requirements and compliance
Experience in the banking or financial services industry
Proven people management and team mentoring experience
Superior communications skills and ability to engage with diverse audiences
Self-directed with strong problem-solving and collaboration abilities
Demonstrated experience in taking initiative, working in a fast-paced environment with skillful prioritization
Ability to work independently and in a team setting

Nice To Haves

Project Management experience would be a plus

Responsibilities

Understand business processes, system capabilities, and integration.
Act as a liaison between business units, Technology, and third-party vendors.
Provide Tier 3 support for Fiserv Premier, Integrated Teller, BPM, Commercial Center, Weiland including digital products such as Zelle and QuickBooks.
Participate in the rollout of new applications/products, including testing, user acceptance, and performance monitoring.
Review system enhancements/releases with business unit owners to ensure alignment with business goals, providing test scripts and scenarios.
Identify opportunities for business process improvements and establish efficient processes, prioritizing demand.
Support business users in analyzing and developing solutions through process and technology improvements.
Communicate project status, escalate issues, and manage timelines and action items.
Evaluate features and solutions both tactically and strategically, considering the entire ecosystem.
Participate in special projects, compliance reviews, financial audits, and due diligence reviews.
Document processes and procedures for ongoing support.
Identify training needs and assist with relevant training.
Lead, mentor, and develop a team of analysts.
Conduct performance reviews and provide feedback.
Foster a collaborative and high-performance team culture.
Delegate tasks effectively to ensure efficient workflow.
Support team members' professional growth and address challenges.