systems analyst II -Collaboration Engineering

Starbucks Coffee Company•Nashville, TN

6h•$85,900 - $143,100•Onsite

About The Position

As a Systems Analyst II – Enterprise AI and Collaboration at Starbucks, you will support platforms and services that enable partners around the world to communicate, collaborate, share information, and work effectively. The role combines platform administration, business analysis, software asset management, vendor coordination, and financial operations for enterprise collaboration, productivity, and artificial intelligence technologies. You will support the administration, configuration, governance, and operation of these platforms; provide operational support and coordinate issue resolution; manage software and licensing information; and support vendor, contract, procurement, and financial processes. You will also prepare reports and dashboards, track spending and forecasts, gather requirements, improve processes, and work with teams across the business.

Requirements

At least 3 years of experience in systems analysis, platform administration, software asset management, technology operations, financial analysis, procurement, or a related field.
Experience supporting enterprise SaaS, collaboration, productivity, or business technology platforms.
Experience with software audits, user reviews, license reconciliation, utilization reporting, or software asset management practices.
Experience supporting vendor contracts, budgets, forecasts, purchase orders, invoices, software renewals, or related financial processes.
Ability to organize and analyze financial, licensing, contractual, and operational information from multiple sources.
Experience gathering requirements, documenting processes, troubleshooting operational issues, and coordinating resolutions across teams and vendors.
Strong attention to detail, analytical thinking, communication, relationship-building, prioritization, and problem-solving skills.
Ability to manage multiple assignments, work independently on defined responsibilities, and seek guidance for complex or high-impact issues.

Nice To Haves

Experience with Microsoft 365, Microsoft Teams, SharePoint Online, M365 Copilot, Slack, Smartsheet, Miro, Zoom, Jira, Confluence, Google Workspace, or similar platforms.
Experience with software asset management, procurement, contract management, financial management, or purchasing systems.
Experience creating reports or dashboards using Microsoft Excel, Power BI, or comparable tools.
Familiarity with Power Platform, workflow automation, identity and access management, platform governance, security, or compliance concepts.
Experience supporting technology services in a large, complex, or global organization.
Bachelor’s degree in information systems, business, finance, supply chain, technology, or a related field, or an equivalent combination of education and relevant experience.

Responsibilities

Support the administration, configuration, governance, and operation of enterprise AI, collaboration, and productivity platforms.
Provide operational support, troubleshoot issues, maintain documentation, and coordinate escalations with engineering teams and vendors.
Conduct software audits, user access reviews, and utilization reviews; coordinate license assignment, reclamation, compliance, and cost optimization.
Maintain inventories of software products, subscriptions, licenses, users, contracts, renewals, and related technology assets.
Manage vendor contracts, purchase orders, invoices, billing records, and renewal calendars with Sourcing, Finance, Legal, Procurement, and Accounts Payable.
Track actual and forecasted spending against approved budgets and identify variances, billing discrepancies, risks, and savings opportunities.
Prepare reports and dashboards for license utilization, adoption, compliance, spending, and forecasted demand.
Gather requirements, improve operational processes, and partner across Product, Engineering, Security, Compliance, Infrastructure, Finance, Sourcing, Support, and business teams.

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits for partners and their families.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire, sick time accrued at 1 hour for every 25 hours worked, eight paid holidays, and two personal days per year.
401(k) retirement plan with employer match for eligible partners.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.