Sr. Collaboration Systems Administrator

Alteryx

2d • $140,000 - $160,000

About The Position

Alteryx is seeking a senior, hands-on technical owner for its collaboration and employee support platforms. Reporting to the Sr. Director, End User Services, this role administers and improves the systems that support employees’ daily productivity, including Slack, Jira, Confluence, DocuSign, employee service and ticketing platforms, and virtual agents. The administrator works closely with end-user support, system operations, and IT and business partners to enhance these platforms and the digital workplace experience.

The role leads intake and prioritization of platform enhancement requests, using support trends, usage data, and business feedback to develop proactive roadmaps. It designs intuitive workflows, communication channels, service requests, and consumer-grade self-service experiences, and uses AI, virtual agents, knowledge bases, and automation to reduce friction and enable self-service resolutions.

The administrator also builds and maintains integrations among platforms, manages asset accountability capabilities, and ensures that platform data and architecture support governance, auditability, reporting, compliance, and clear accountability. The position requires an employee-focused approach balanced with disciplined system administration and data governance.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.
• At least 5 years of hands-on experience administering enterprise collaboration, workflow, and ESM platforms.
• Experience implementing self-service portals, automated routing, and/or chatbots.
• Experience managing platform integrations using REST APIs, webhooks, and JSON.
• Experience designing reporting dashboards and ensuring system data meets audit and compliance standards.
• Proficiency interacting with REST/SOAP APIs and basic scripting capability in JavaScript, Python, PowerShell, or similar.
• Ability to simplify legacy processes by identifying business requirements and rebuilding processes in a straightforward way.
• Strong collaboration and communication skills, including gathering feedback from non-technical stakeholders and translating it into technical action.
• Ability to design employee-focused technology solutions while maintaining data governance, auditability, and compliance.

Nice To Haves

• Administration certifications in modern SaaS platforms such as Slack, Atlassian, or ESM platforms.
• Conceptual understanding of traditional ITSM frameworks such as ITIL.

Responsibilities

• Serve as primary technical administrator and subject matter expert for collaboration, employee service, ticketing, virtual agent, and related platforms, including Slack, Jira, Confluence, and DocuSign.
• Manage platform enhancement intake, analyze support trends, usage data, and business feedback, and develop roadmaps to anticipate employee needs.
• Build intuitive workflows, communication channels, and service requests, and partner with cross-functional teams on enablement and process simplification.
• Deploy and optimize virtual agents, AI-driven knowledge bases, and automation to enable self-service and zero-touch resolutions.
• Build and maintain integrations using REST APIs, webhooks, native hubs, and related technologies to connect platforms and automate user lifecycles, support tasks, and workflows.
• Establish and maintain governed, auditable, reportable system data and architecture that supports accountability, leadership reporting, and compliance.
• Configure hardware and software asset management capabilities for accurate tracking, lifecycle management, and financial accountability.
• Collaborate with non-technical stakeholders to gather feedback and translate business needs into technical solutions.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid parental leave and caregiver leave.
• Flexible time off.
• Mental health support and wellness reimbursement.
• Career development and education assistance.
• Monthly Connectivity Plus stipend of $150 for remote work-related expenses.
• Annual $200 home office reimbursement.
• Target annual bonus of 15% of base salary, based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior