Systems Analyst Engineer II, ServiceNow
About The Position
Mass General Brigham is seeking a Systems Analyst Engineer II whose role focuses on ServiceNow HR Service Delivery (HRSD) and close collaboration with the ITSM team. The organization is working toward merging multiple ServiceNow instances, providing opportunities to support the effort, influence platform strategy, and build knowledge across the ServiceNow suite. The position implements, maintains, and supports technical platforms and solutions involving software, networks, hardware, databases, infrastructure, applications, and security frameworks. It manages enterprise platform operations, monitors and optimizes performance and availability, resolves complex issues, develops automation, supports platform design and implementation, and contributes to upgrades, migrations, patch management, security hardening, and vulnerability remediation. The role collaborates with cross-functional teams on business and technical projects. This is a hybrid position with at least one onsite day per week. The schedule is Monday through Friday during Eastern business hours, with 40 scheduled hours per week.
Requirements
- Bachelor's degree in Computer Science or a related field; equivalent experience may be accepted in lieu of a degree.
- At least 3 years of experience as a systems engineer or in a related position.
- Proficiency in administering enterprise systems and platforms.
- Solid understanding of networking concepts, firewalls, and load balancers.
- Solid understanding of data structures and database systems.
- Intermediate scripting and automation skills to streamline operational tasks.
- Ability to analyze and troubleshoot complex system and application issues.
- Experience with system monitoring tools and interpreting performance data.
- Understanding of system security concepts and implementation of security-leading practices.
- Effective collaboration and communication skills across technical and non-technical teams.
- Availability to work Monday through Friday during Eastern business hours.
- Ability to work onsite at least once weekly; remote workdays require a stable, secure, quiet, compliant workstation.
Nice To Haves
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and hybrid environments.
Responsibilities
- Implement, maintain, and support technical platforms and solutions involving software, networks, hardware, databases, infrastructure, applications, and security frameworks.
- Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
- Monitor and optimize platform performance, availability, and capacity.
- Troubleshoot and resolve complex platform issues across multiple environments.
- Develop and maintain automation scripts and tools to improve operational efficiency.
- Contribute to the design and implementation of new platforms and services.
- Participate in platform upgrades, migrations, and patch management.
- Support security hardening and vulnerability remediation efforts.
- Collaborate with cross-functional teams to support business and technical projects.
- Work closely with the ITSM team and support the effort to merge multiple ServiceNow instances.
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials, premiums, and bonuses as applicable
- Recognition programs
- Reasonable accommodations during the application or interview process and for performing essential job functions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
