Systems Analyst 3-Support

Oracle•Kansas City, MO

11d•$70,600 - $141,200

About The Position

As a member of the Support organization, your primary objective is to provide exceptional support to Oracle customers, specifically focusing on HL7-based interfaces within the Foreign System Interfaces product. This critical role enables you to deliver high-quality assistance, ensuring seamless integration and optimal performance of our solutions for our customers. By leveraging your expertise in HL7-based interfaces, you play a vital part in driving customer satisfaction and fostering long-term relationships with our clientele. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] [[email protected]] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Expertise in HL7-based interfaces.

Responsibilities

Provide exceptional support to Oracle customers, specifically focusing on HL7-based interfaces within the Foreign System Interfaces product.
Deliver high-quality assistance, ensuring seamless integration and optimal performance of our solutions for our customers.
Resolve post-sales non-technical customer inquiries via phone and electronic means.
Address technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Act as a primary point of contact for customers, facilitating customer relationships with Support.
Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.