Systems Administrators

CACI International•Little Rock, AR

9d•$90,300 - $189,600

About The Position

CACI is seeking Systems Administrators at the Journeyman, Senior, and Subject Matter Expert (SME) levels to support mission-critical enterprise IT systems and services. The work includes systems administration, desktop support, infrastructure management, application support, network operations, and IT Service Management (ITSM) across complex enterprise environments. The role supports the availability, reliability, and performance of systems and services for users across domestic and global operations. Systems Administrators work with technical teams, Government stakeholders, and mission partners to troubleshoot issues, manage incidents and service requests, support infrastructure and applications, implement changes, and improve the end-user experience. Candidates may be considered for multiple levels based on experience, technical expertise, leadership capabilities, and ability to independently manage complex assignments. This position requires a Secret security clearance, is regular full-time employment, and may require up to 10% local travel. The position is contingent on funding and may not be filled immediately; applicants may also be considered for other CACI positions. The proposed national average salary range is $90,300–$189,600, with final salary influenced by factors including location, experience, skills, education, and certifications.

Requirements

Secret security clearance required at all levels.
Journeyman: 3 or more years of relevant experience in systems administration, enterprise IT support, desktop support, infrastructure operations, network operations, or a related technical discipline.
Senior: 5–7 years of relevant experience.
SME: 10 or more years of relevant experience.
Experience troubleshooting hardware, software, operating systems, applications, peripherals, user accounts, and connectivity issues.
Experience working with an enterprise ticketing or IT Service Management platform.
Experience supporting incident and service request management processes.
Experience installing, configuring, deploying, maintaining, or troubleshooting enterprise applications and systems.
Working knowledge of enterprise networking concepts and infrastructure.
Ability to apply established technical concepts, processes, practices, and procedures to resolve technical assignments.
Ability to escalate complex technical issues and collaborate effectively with senior administrators, engineers, and other technical teams.
Strong documentation, communication, customer service, and problem-solving skills.
Senior: Demonstrated experience independently administering and troubleshooting complex enterprise IT environments, with advanced experience in systems administration, desktop support, infrastructure operations, application support, and/or network operations.
Senior: Experience coordinating resolution of complex or recurring technical issues, supporting Tier II/Tier III issues, and collaborating across technical teams.
Senior: Experience with Problem Management, Change Management, and other ITSM processes; ability to analyze trends, identify systemic issues, recommend improvements, maintain technical workflows and documentation, independently manage complex assignments, and mentor less experienced team members.
SME: Extensive experience administering and supporting large-scale, complex enterprise IT environments, with expert-level knowledge across multiple areas of systems administration, infrastructure operations, application support, network operations, and IT service management.
SME: Demonstrated ability to lead high-impact incident and problem resolution, root cause analysis, Problem Management, Change Management, and continuous service improvement across technical teams.
SME: Ability to evaluate technical and infrastructure changes, including technical impact, operational risk, dependencies, implementation requirements, and post-implementation results.
SME: Experience developing technical strategies, standards, workflows, processes, and recommendations to improve enterprise service delivery.
SME: Ability to serve as a technical authority, advise Government stakeholders and program leadership, lead major assignments across projects or teams, and mentor and direct technical personnel.
SME: Ability to identify complex technical challenges, develop solutions with limited direction, and communicate recommendations to technical and non-technical stakeholders.

Responsibilities

Support Total Ticket Ownership throughout the incident and service request lifecycle, including logging, triage, troubleshooting, resolution, escalation, documentation, and root cause analysis.
Provide desktop and end-user systems support, troubleshooting hardware, software, operating system, connectivity, account, and peripheral issues in an enterprise environment.
Manage and support Government-Furnished Equipment and provide limited technical support for approved mobile devices.
Perform systems and infrastructure administration for domestic and enterprise operations, including workstation, peripheral, card printer, consular office system, and web services infrastructure.
Install, configure, deploy, maintain, and troubleshoot enterprise applications and services.
Support collaboration platforms and other enterprise tools used across geographically dispersed environments.
Perform network operations activities to support reliable enterprise connectivity, availability, and performance.
Monitor, troubleshoot, and resolve systems, infrastructure, application, and network-related incidents in coordination with technical teams.
Collaborate with stakeholders to maintain and improve Ticket Management System configurations, workflows, classifications, and processes.
Support and enhance self-service and self-help capabilities, including password resets, account provisioning, hardware and software requests, troubleshooting resources, and knowledge management content.
Participate in Problem Management and root cause analysis by identifying recurring issues, documenting findings, tracking corrective actions, and recommending long-term solutions.
Support Change Management by initiating, documenting, reviewing, tracking, and implementing approved changes to IT systems, services, applications, and infrastructure.
Assist with impact analysis, risk assessment, implementation planning, validation, and post-implementation reviews for technical changes.
Maintain accurate system, incident, problem, change, configuration, and operational documentation to support audit and compliance requirements.
Identify opportunities to improve hardware, software, workflows, processes, procedures, automation, and service delivery.
Collaborate with Government stakeholders, Product Teams, engineering teams, service desk personnel, network teams, and other technical organizations to resolve issues and support enterprise objectives.
Develop and maintain technical documentation, knowledge articles, standard operating procedures, and troubleshooting guides.
Apply ITSM principles and established policies, procedures, security requirements, and technical standards in day-to-day operations.
Perform additional systems administration and enterprise IT support activities as required to meet mission and operational requirements.
At the Senior level, coordinate incident resolution, conduct root cause analysis, analyze trends, recommend improvements, manage complex assignments, and provide technical guidance and mentorship.
At the SME level, lead resolution of high-impact or complex incidents and problems, guide service improvement and change efforts, evaluate proposed changes and risks, develop technical strategies and standards, advise stakeholders, and lead major technical assignments.