Systems Administrators

CACI International•Little Rock, AR

5d•$90,300 - $189,600

About The Position

CACI is seeking Journeyman, Senior, and Subject Matter Expert (SME) Systems Administrators to support mission-critical enterprise IT systems and services. The work spans systems administration, desktop support, infrastructure management, application support, network operations, and IT Service Management (ITSM) in complex enterprise environments. Administrators help maintain the availability, reliability, and performance of services supporting users across domestic and global operations, working with technical teams, Government stakeholders, and mission partners to troubleshoot issues, manage incidents and service requests, support infrastructure and applications, implement changes, and improve the end-user experience. Candidates may be considered for multiple levels based on experience, technical expertise, leadership capabilities, and ability to independently manage assignments of increasing complexity. All levels require an active Secret security clearance and a bachelor's degree in a relevant field or a comparable combination of education and experience. Relevant experience requirements are 3+ years for Journeyman, 5–7 years for Senior, and 10+ years for SME. This is a regular, full-time position requiring up to 10% local travel. The position is contingent on funding and may not be filled immediately; applicants may also be considered for other consistently available CACI positions. The proposed national-average salary range is $90,300–$189,600. Final salary may vary based on factors including location, contract labor categories and wage rates, experience, skills, education, and certifications.

Requirements

Active Secret security clearance (required for all levels).
Bachelor's degree in a relevant field of study, or a comparable combination of education and experience.
Journeyman: 3+ years of relevant experience in systems administration, enterprise IT support, desktop support, infrastructure operations, network operations, or a related technical discipline.
Experience troubleshooting hardware, software, operating systems, applications, peripherals, user accounts, and connectivity issues.
Experience with an enterprise ticketing or IT Service Management platform and incident and service request management processes.
Experience installing, configuring, deploying, maintaining, or troubleshooting enterprise applications and systems.
Working knowledge of enterprise networking concepts and infrastructure.
Ability to apply established technical concepts, processes, practices, and procedures to technical assignments.
Ability to escalate complex issues and collaborate effectively with senior administrators, engineers, and other technical teams.
Strong documentation, communication, customer service, and problem-solving skills.
Senior: 5–7 years of relevant experience, with demonstrated independent administration and troubleshooting of complex enterprise IT environments.
Senior: Advanced experience in systems administration, desktop support, infrastructure operations, application support, and/or network operations; experience coordinating incident resolution, root cause analysis, Tier II/Tier III support, and cross-team resolution.
Senior: Experience with Problem Management, Change Management, and other ITSM processes; ability to analyze trends, identify systemic issues, recommend improvements, and develop or maintain workflows, knowledge resources, documentation, and standard operating procedures.
Senior: Ability to independently manage multiple complex assignments with appreciable latitude and provide technical guidance and mentorship.
SME: 10+ years of relevant experience and extensive experience administering and supporting large-scale, complex enterprise IT environments.
SME: Expert-level knowledge across multiple areas of systems administration, infrastructure operations, application support, network operations, and IT service management.
SME: Ability to lead resolution of high-impact or technically complex incidents and problems, and lead root cause analysis, Problem Management, Change Management, and continuous service improvement across technical teams.
SME: Experience evaluating system and infrastructure changes for technical impact, operational risk, dependencies, implementation requirements, and post-implementation results.
SME: Ability to develop technical strategies, standards, workflows, processes, and recommendations; serve as a technical authority; and provide guidance to stakeholders, teams, and program leadership.
SME: Experience planning and leading major technical assignments across projects, teams, or functional areas, mentoring technical personnel, developing solutions with limited direction, and communicating recommendations to technical and non-technical stakeholders.

Nice To Haves

Prior experience supporting federal agencies; Department of State experience is highly desired.
Professional certifications such as ITIL Expert, Microsoft Certified: Windows Server Hybrid Administrator, or CompTIA Network+.
Experience with collaboration platforms, Government-Furnished Equipment management, and multi-domain IT support.
Knowledge of Ticket Management Systems, knowledge base development, and support for geographically distributed user communities.

Responsibilities

Support Total Ticket Ownership throughout the incident and service request lifecycle, including logging, triage, troubleshooting, resolution, escalation, documentation, and root cause analysis.
Provide desktop and end-user systems support for hardware, software, operating system, connectivity, account, and peripheral issues.
Manage and support Government-Furnished Equipment and provide limited technical support for approved mobile devices.
Administer systems and infrastructure supporting domestic and enterprise operations, including workstations, peripherals, card printers, consular office systems, and web services infrastructure.
Install, configure, deploy, maintain, and troubleshoot enterprise applications and services.
Support collaboration platforms and other enterprise tools used across geographically dispersed environments.
Perform network operations activities to support enterprise connectivity, availability, and performance.
Monitor, troubleshoot, and resolve systems, infrastructure, application, and network incidents with appropriate technical teams.
Collaborate with stakeholders to maintain and improve Ticket Management System configurations, workflows, classifications, and processes.
Support and enhance self-service capabilities, including password resets, account provisioning, hardware and software requests, troubleshooting resources, and knowledge management content.
Participate in Problem Management and root cause analysis; identify recurring issues, document findings, track corrective actions, and recommend long-term solutions.
Support Change Management by initiating, documenting, reviewing, tracking, and implementing approved changes to IT systems, services, applications, and infrastructure.
Assist with impact analysis, risk assessment, implementation planning, validation, and post-implementation reviews for technical changes.
Maintain accurate system, incident, problem, change, configuration, and operational documentation for audit and compliance requirements.
Identify opportunities to improve hardware, software, workflows, processes, procedures, automation, and service delivery.
Collaborate with Government stakeholders, Product Teams, engineering teams, service desk personnel, network teams, and other technical organizations to resolve issues and support enterprise objectives.
Develop and maintain technical documentation, knowledge articles, standard operating procedures, and troubleshooting guides.
Apply ITSM principles and established policies, procedures, security requirements, and technical standards in daily operations.
Perform additional systems administration and enterprise IT support activities as required to meet mission and operational requirements.
At the Senior level, coordinate resolution of complex incidents, conduct root cause analysis, analyze trends, recommend improvements, manage complex assignments, and provide technical guidance and mentorship.
At the SME level, lead resolution of high-impact or technically complex incidents and problems; lead service improvement efforts; assess proposed changes; develop technical strategies and standards; advise stakeholders and leadership; and plan and lead major technical assignments across teams or projects.