Systems Administrator

BXP•Boston, MA

18d

About The Position

Responsible for the day-to-day administration, support, and continuous enhancement of BXP’s enterprise business applications that support critical business operations, ensuring their reliability, security, performance, and integrity. The position manages user support, maintains system security and controls, and performs application analysis, development, implementation, and ongoing support for new business initiatives and system enhancements. The Systems Administrator administers, configures, and monitors Oracle JD Edwards and other enterprise and SaaS applications; resolves complex operational issues; supports maintenance, upgrades, patching, and releases; and maintains security, documentation, and audit readiness. The role also supports project delivery and business process optimization, and helps develop reporting, data integration, and automation solutions using SQL, reporting tools, and Microsoft Power Platform technologies. The position reports to the Manager, Business Applications. Occasional travel and after-hours support may be needed. The stated base salary range is $80,000–$113,675, with an annual discretionary bonus and a benefits package.

Requirements

A minimum of two years of experience in application administration, application support, business systems analysis, or a related field is listed as preferred.
Bachelor’s degree in a related field is preferred.
Proven ability to troubleshoot and support enterprise and SaaS applications.
Hands-on experience administering user access, security roles, scheduled jobs, integrations, or configurations.
General understanding of relational databases and SQL.
Strong analytical, problem-solving, documentation, and communication skills.
Ability to learn business concepts and translate operational needs into practical application, reporting, data, or workflow solutions.
Customer service mindset and ability to collaborate with business users, vendors, and technical teams.
Adaptability, sound judgment, and commitment to continuous learning, including AI.
Ability to provide occasional travel and after-hours support as needed.

Nice To Haves

Experience with Oracle JD Edwards, MRI, Yardi, Procore, or similar ERP and business applications.
Familiarity with Microsoft 365, SharePoint, and Power Platform (Power BI, Power Apps, Power Automate).
Exposure to Python, APIs, ETL, or scripting.
Familiarity with ServiceNow or other IT service management tools.
Bachelor’s degree in a related field.
At least two years of experience in application administration, application support, business systems analysis, or a related field.

Responsibilities

Serve as a primary point of contact for applications and provide responsive, high-quality support to business partners.
Investigate and resolve complex, time-sensitive issues affecting financial and operational processes, escalating when appropriate.
Perform root cause analysis and implement permanent solutions to recurring issues.
Maintain accurate, audit-ready application documentation and ServiceNow records; support user onboarding, offboarding, access changes, and training.
Coordinate with managed service providers, software vendors, and other IT teams to resolve issues in a timely manner.
Administer, configure, and monitor Oracle JD Edwards and other enterprise and SaaS applications for stability, security, and performance.
Support application maintenance, upgrades, patching, and releases while minimizing business disruption.
Administer users, roles, and security in accordance with segregation-of-duties principles, internal controls, and compliance requirements.
Produce and analyze data integrity, security, and access review reports to strengthen controls and support audit readiness.
Provide project management support on assigned projects and improvement initiatives and contribute to cross-functional efforts.
Collaborate with stakeholders from end users to senior leadership to drive projects to successful outcomes.
Write clear functional and technical requirements that connect business customers and technical teams; partner with the Application Development team from design through delivery.
Develop an end-to-end understanding of business processes, including workflows, handoffs, decision points, exceptions, controls, systems, and data flows.
Assist in creating current-state and future-state process flows to identify opportunities for improvement, standardization, and automation.
Help design, build, and support solutions using Microsoft Power Platform, SharePoint, Copilot, and other approved tools.
Administer, support, and enhance reports and dashboards using SQL, Crystal Reports, SSRS, and Power Platform (BI/Fabric, Automate, Apps).
Assist with data validation, mapping, and reconciliation across integrations using tools such as Excel, SQL, and AI.
Identify practical AI and automation opportunities within security and responsible-use standards.
Provide occasional travel and after-hours support as needed.