Systems Administrator
About The Position
As a System Administrator at InfoTrack, you will be responsible for providing hands-on IT support to our employees while helping maintain and support the systems and technology that keep our business running. You will troubleshoot day-to-day technology issues, support employee onboarding and equipment setup, and assist with the administration of core systems including Microsoft 365, Active Directory, and our cloud infrastructure. This role is a great fit for someone who enjoys solving problems, providing excellent internal customer support, and working across a variety of IT systems and projects. This is a hybrid position based out of our New York City office and requires working in the office a minimum of three days per week.
Requirements
- 5+ years of professional experience in systems administration, IT infrastructure, technical support, or a related field
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
- Experience administering and supporting Microsoft 365 and Active Directory
- Experience working with cloud-based infrastructure, preferably Microsoft Azure
- Working knowledge of network administration, including DNS, firewalls, routers, and switches
- Experience supporting Windows Server environments and Active Directory
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve a variety of hardware, software, access, and connectivity issues
- Strong written and verbal communication skills with a customer-service mindset
- Ability to manage multiple priorities, work independently, and take ownership of issues through resolution
- Willingness and ability to participate in an after-hours on-call rotation
- Ability to work from our New York City office a minimum of three days per week
- Proficient with Microsoft PowerApps, Power Automate and PowerShell scripting.
Responsibilities
- Provide responsive helpdesk support to employees, troubleshooting hardware, software, access, and other day-to-day IT issues
- Administer and support Active Directory and Microsoft 365, including email, SharePoint, and other business applications
- Set up, configure, and maintain employee computers, servers, and related IT equipment
- Support new hire onboarding by preparing equipment, user accounts, system access, and other technology needs
- Help maintain and administer InfoTrack’s internal infrastructure, including our Microsoft Azure cloud environment
- Administer and support the company’s phone system
- Manage IT hardware and equipment inventory
- Support antivirus, antispam, and other security tools used across the organization
- Assist with network and infrastructure support as needed
- Provide general IT support across the business and contribute to ongoing IT projects and system improvements
- Experience with Microsoft Power Automate or similar workflow automation tools, with the ability to support and troubleshoot automated workflows
- Participate in the after-hours on-call rotation as needed
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
