Systems Administrator

HAYDON CORPORATION • Stow, OH

21d • $85,000 - $85,000 • Onsite

About The Position

The Systems Administrator oversees computer system operations at Haydon, monitoring software and hardware performance, installing servers, configuring systems, and maintaining reliable technical operations. The role supports company IT assets and infrastructure across office and plant environments, including remote facilities, and contributes to service desk operations, technology projects, end-user training, and continuous improvement of systems and procedures.

The administrator manages Windows and virtualized server environments, AWS services, backups, Microsoft cloud services, identity and access, endpoint management, networking, and a range of business and operational technology platforms. The position also coordinates with internet service providers, managed service providers, vendors, and internal stakeholders. It requires participation in an after-hours contact phone tree to support service issues, emergencies, and maintenance tasks.

Requirements

• At least 5 years of experience in a Systems Administrator role, or an equivalent combination of relevant education and experience.
• Deep knowledge of VMware, AWS, Windows Server, and Azure.
• Experience supporting and working in 24/7 manufacturing environments across multiple time zones.
• Strong customer service skills focused on achieving the best outcomes for the business and customers.
• Excellent written communication skills and ability to produce and maintain technical documentation.
• Strong verbal communication skills and ability to explain technical information to non-technical audiences.
• Excellent attention to detail and ability to manage multiple tasks and prioritize tickets and projects in a fast-paced environment.
• Excellent troubleshooting and analytical skills, including solving complex problems through technical expertise and research.
• Ability to participate in an after-hours contact phone tree for service issues, emergencies, or maintenance tasks.
• Ability to work independently and as part of a team.
• Strong working knowledge of Windows 11 and Windows Server 2016 or later.
• Strong working knowledge of software packages such as Microsoft Office, VPN, and CAD applications.
• Strong working knowledge of Intel-based endpoints and servers.
• Strong working knowledge of local and network printer/copier support, configuration, and installation.
• Bachelor’s degree in computer science or a related area.
• Personal qualities include humility, drive for performance, teamwork, integrity, approachability, and the ability to build relationships with a wide range of US- and internationally based stakeholders.
• Commitment to Haydon’s values.

Nice To Haves

• PowerShell scripting for routine automation and administrative tasks.
• Microsoft or AWS foundational certifications.
• Exposure to OT-adjacent systems, with MES awareness; controls engineering is not required.

Responsibilities

• Assist with or lead end-to-end technology project implementation and provide end-user training.
• Manage ISP, MSP, and vendor activities, including ticket tracking, scheduling, alert response, and follow-up.
• Coordinate downtime execution, including communications and operational activities during maintenance windows.
• Install and support company IT assets, including servers, handheld scanners, phones, desktops, laptops, printers, and mobile devices.
• Implement and assist with network configuration changes, including IP addressing, subnets, VLANs, and Meraki switch configurations.
• Administer network access points and switches; assist with firewalls and cabling infrastructure.
• Troubleshoot networking errors, including STP, CRC, circuit drops, and intermittent latency.
• Patch and perform health checks on on-premises and virtualized Windows servers and NAS systems.
• Administer AWS services, including EC2 patching, WorkSpaces, integrations, analytics, backup restoration, IAM, and VPC support.
• Manage Veeam Backup & Replication operations, including job monitoring, backup validation, and quarterly restore testing.
• Manage SAP alerts and operations with vendor support, as well as user account administration.
• Manage Intune, Autopilot, and Datto deployment, patching, and upgrades.
• Monitor and maintain UPS and environmental systems, including Room Alert.
• Administer user accounts, groups, and licenses across technology and SaaS platforms, including Adobe, HubSpot, and SmartSheets, throughout onboarding, maintenance, and offboarding.
• Manage Entra ID, on-premises Active Directory, Group Policy, SSO, and MFA using a security-minded approach.
• Manage Microsoft 365 services, including Exchange distribution lists and shared mailboxes, OneDrive, SharePoint, Teams, and Power BI workspace administration, dataset refresh support, access, and permissions.
• Troubleshoot authentication and access issues.
• Manage the Yodeck digital signage platform and SOTI MDM.
• Administer unified communications services, including Teams phone number provisioning, camera systems, and badge access.
• Maintain professionalism, confidentiality, attention to detail, proactive assertiveness, and enthusiasm.
• Maintain accurate documentation, diagrams, and operational procedures.
• Attend meetings, conferences, and workshops as required.
• Provide remote support for plant infrastructure and on-site support as required.
• Participate in service desk operations, including request, incident, and escalation support across local and remote parts of the organization.
• Prepare, configure, and ship laptops and workstations to onsite and remote facilities.
• Evaluate user support issues proactively and identify training needs.
• Continuously improve systems and services and develop standard practices and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level