Systems Administrator

Culp, Inc.•High Point, NC

11d

About The Position

The Systems Administrator supports and improves Culp's enterprise technology environment by analyzing business and user requirements, administering core systems, coordinating upgrades, and recommending secure, reliable solutions. The role partners with IT and business teams to improve service, efficiency, security, and the end-user experience. The position administers and supports enterprise systems and platforms, handles helpdesk and infrastructure tickets, troubleshoots across the technology stack, and provides advanced end-user support and training. It plans, tests, documents, and supports upgrades and changes, and contributes to AI, automation, and process-improvement initiatives. The role also maintains technical documentation, coordinates assigned projects, and participates in an on-call rotation as required. Up to 25% local travel may be required. The position has no direct reports.

Requirements

Demonstrated experience in an IT technician, systems administration, or enterprise support role.
Hands-on experience with Microsoft 365, Azure AD/Entra ID, endpoint management, Windows Server, and desktop operating systems.
Working knowledge of networking, virtualization, storage, security, databases, and troubleshooting practices.
Experience gathering requirements, testing changes, documenting systems, and supporting projects.
Strong analytical, problem-solving, collaboration, and customer-service skills.
Ability to explain technical concepts in clear business terms.
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
Up to 25% local travel may be required.

Nice To Haves

Familiarity with scripting, automation, AI-enabled tools, or process mapping.

Responsibilities

Administer, maintain, and support Microsoft 365, Azure AD/Entra ID, Intune endpoint management, Defender ATP, Windows systems, and other enterprise platforms.
Manage helpdesk and infrastructure tickets generated by end users and monitoring platforms.
Troubleshoot issues across systems, networking, security appliances, and software.
Evaluate system performance, user feedback, and business requirements; recommend and implement practical technical solutions.
Plan, test, document, and support system upgrades, hardware and software installations, integrations, and changes to legacy environments.
Provide advanced end-user support and training, communicating technical information clearly to non-technical stakeholders.
Assist with AI, automation, and process-improvement initiatives, including identifying use cases, testing solutions, documenting workflows, and supporting adoption.
Maintain technical documentation, functional specifications, project status, and knowledge resources.
Coordinate assigned projects to meet scope, timeline, and quality expectations.
Participate in an on-call rotation as required.