IT Systems Administrator (On Site, San Diego CA )

Lendsure Mortgage Corp•San Diego, CA

10d•Onsite

About The Position

LendSure Mortgage Corp. is seeking a Systems Administrator to work on site at its San Diego, California office. The role reports to the Chief Information Officer and is responsible for configuring, monitoring, and operating the company’s IT infrastructure, including local and wide area networks and server and networking hardware from the operating-system level upward and downward. The administrator coordinates with third-party providers on service extensions and facilitates change management and issue resolution with those providers. The position maintains and monitors IT infrastructure, troubleshoots systems and business applications, and works with stakeholders to translate requirements for new solutions into technical specifications. It also supports technical projects and IT rollouts for end users and staff, contributes to service-level objectives, and identifies opportunities to optimize services and infrastructure. The stated annual salary range is $65,000–$89,000, plus an annual discretionary bonus.

Requirements

Bachelor’s degree or five years of relevant experience in the Information Technology field.
Proven ability to troubleshoot complex problems and provide solutions.
Self-starter able to triage issues effectively and determine whether escalation is required.
Proficiency in Windows and Mac environments.
Experience with Windows Server 2008–2016.
Strong background configuring and analyzing Microsoft products, including Active Directory, DNS, DHCP, Office 365, and Microsoft Exchange 2007–2016.
Excellent oral and written communication skills and ability to interact effectively with team members, senior management, vendors, consultants, and internal and external customers.

Nice To Haves

Microsoft, Cisco, or network certifications, such as MCSE, MCSA, CCNA, CNA, Net+, or A+.
Background in virtualization technologies, including Hyper-V, VMware, Citrix, or Azure.
Firewall experience with Meraki, SonicWall, or Cisco.
Experience with SAN, NAS, or DAS storage technology.

Responsibilities

Maintain existing customer IT infrastructure; log problems and troubleshoot systems and business applications through resolution or escalation.
Collaborate with stakeholders to understand requirements for new solutions and translate them into technical specifications for infrastructure or third-party services.
Monitor infrastructure resources, notify stakeholders, and plan for IT optimizations and future requirements.
Follow corporate policies and procedures and contribute ideas and opportunities for optimization.
Manage special technical projects and IT rollouts for end users and staff.
Use knowledge bases, FAQs, teammates, and other available resources to resolve customer issues effectively and efficiently.
Work with third-party vendors to construct or obtain a BIA for review by the CIO and stakeholders.
Identify and learn the software and hardware used and supported by the organization.
Perform post-resolution follow-ups on end-user requests.
Contribute to team efforts to achieve established SLAs.
Meet and exceed performance benchmarks established by management.