Systems Administrator

CloudHQ•Ashburn, VA

48d•Onsite

About The Position

The Systems Administrator will play a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors, and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

Requirements

5+ years of technical support experience
In-depth understanding of computer networking, PC/Mac environments, server support, phone system administration
Experience with Microsoft Office 365, Microsoft Azure, Remote Desktop support systems
Strong communication skills with excellent customer service orientation
Ability to prioritize, multi-task, and be self-motivated
Availability for on-call support and the occasional weekend or after-hours support
Ability to maintain strict confidentiality with the security of information, operating with a high degree of professional discretion
Experience with Cloud Technologies such as ShareFile, SharePoint, Intune, etc.
Familiarity with windows & Linux shell commands, E.G. Ping, Tracert, Netstat
Excellent diagnostic and problem-solving skills
Good knowledge of internet security and data privacy principles
Degree in Computer Science, Engineering or relevant field experience is required
Certifications are an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Nice To Haves

One of the following certifications: Cisco hardware, Exchange, or cloud environments

Responsibilities

Install and configure Microsoft Office 365, Microsoft Azure, Microsoft Intune, Windows 10 operating system, cloud-based applications, and other third-party software
Arrange for purchasing and supply of IT-related equipment for users across multiple sites
Arrange and manage corporate mobile device plans
Respond to IT support requests, prioritize needs, diagnose issues, provide a resolution, and/or escalate requests
Monitoring system updates and performing routine maintenance
Continuous self-learning of new technology is expected
Develop and maintain local networks
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Maintain records/logs of repairs and fixes and maintenance schedule, Zendesk
Identify computer or network equipment shortages and place orders
Perform system backups, test restorations
Support ISO27001 policies and procedures
Additional projects, tasks, and duties as needed