Systems Administrator
About The Position
The Systems Administrator manages and maintains company computers, mobile devices, Microsoft 365, endpoint security, and related IT systems. The role provides Tier 1 and Tier 2 technical support, from routine troubleshooting and end-user assistance to resolving complex technical issues and escalated problems. The Systems Administrator provides technical guidance to Tier 1 personnel and works with the Sr. Systems Engineer on infrastructure troubleshooting, system improvements, and IT projects across Del Papa Distributing locations. The position is based in Coastal - Texas City, TX, and is full-time. It includes monthly onsite visits to company locations and participation in a rotating after-hours on-call schedule, which may include evenings, weekends, and holidays. The position requires travel between company locations as operational needs require.
Requirements
- High school degree or equivalent required.
- Three or more years of IT support, system administration, or related experience preferred, including Tier 2 technical support.
- Experience with Microsoft 365, Active Directory, Microsoft Entra ID, endpoint management tools, and IT security practices.
- Working knowledge of networking, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Basic knowledge of PowerShell scripting and automation.
- Strong troubleshooting, problem-solving, communication, customer service, and organizational skills.
- Ability to work independently and collaboratively.
- Ability to work a flexible rotating schedule.
- Ability to lift, carry, move, and position technology equipment weighing 75 or more pounds, with assistance or appropriate equipment as needed.
- Ability to access equipment using stairs, ladders, and appropriate tools while following safety procedures.
- Must hold a valid Class C driver's license.
Nice To Haves
- Relevant CompTIA or Microsoft certifications.
- An associate or bachelor's degree in Information Technology or a related field.
Responsibilities
- Provide Tier 1 and Tier 2 support for computers, mobile devices, software, printers, network connectivity, and other IT systems, including routine troubleshooting and complex or escalated issues.
- Install, configure, maintain, and support company computers, mobile devices, peripherals, and endpoint management systems, including Microsoft Intune and NinjaOne.
- Manage device deployments, software updates, security patches, equipment inventory, and replacements.
- Administer and support Microsoft 365, Active Directory, and Microsoft Entra ID, including user accounts, permissions, and authentication.
- Maintain endpoint security, investigate potential vulnerabilities, and escalate suspected incidents.
- Troubleshoot network connectivity, Wi-Fi, VPN, and business application issues, coordinating with vendors or senior IT personnel as needed.
- Provide technical guidance to Level 1 support personnel and maintain accurate support tickets and technical documentation.
- Assist with IT projects, system upgrades, implementations, and preventative maintenance, including monthly onsite visits to company locations.
- Participate in a rotating on-call schedule for after-hours technical support, including occasional evenings, weekends, and holidays.
- Follow company security policies, operating procedures, and safety standards.
- Perform other duties and responsibilities as assigned to support departmental and business needs.
- Travel between company locations based on operational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
