Systems Administrator

The Seed Company•Arlington, TX

7d•$70,000 - $73,000

About The Position

The Systems Administrator helps keep technology and internal and external end users working with maximum uptime and minimal interruption. The role responds quickly and effectively to technical issues and provides customer-focused support as the face of the organization’s technology services. The position administers collaboration tools and cloud-based services, supports office and remote staff in Mac and Windows environments, and resolves hardware, software, network, licensing, access, and permissions issues. It maintains SaaS and on-premises systems, device-management solutions, documentation, and knowledge-base content; troubleshoots network infrastructure; and supports office, conference-room, audiovisual, telephony, and web-meeting technology. The Systems Administrator also provisions laptops and supports the organization’s products and third-party services. The role has no supervisory responsibilities and requires no travel. It operates in a professional office environment, with occasional lifting of computer systems weighing up to 10 pounds. The employer seeks someone with a strong Christian faith and commitment to Seed Company’s vision, mission, and values, along with relevant technical education, experience, and a customer-helpful personality.

Requirements

Strong faith in Jesus Christ as Savior and a God-honoring lifestyle.
Passion for the Word of God and provision of the Word for every people group.
Champion Seed Company’s vision, mission, and values.
Bachelor of Science in Computer Science or a related field.
3–5 years of experience.
Affable personality and desire to help customers with their needs.
Prior experience with Mac, Windows, iOS, and audiovisual technology.
Experience supporting Meraki/Cisco network infrastructure.
Experience troubleshooting end-user technology issues quickly and effectively.
Strong understanding of technology trends and ability to apply them at Seed Company.
Ability to build relationships with IT vendors to ensure an excellent level of service.

Nice To Haves

ITIL Service Management certification.
AWS certification(s).
Cisco CCNA certification.
CompTIA Network+ certification.

Responsibilities

Implement and execute Seed Company-defined ITIL best practices.
Administer and support collaboration tools, including Microsoft 365, SharePoint, and G-Suite environments.
Support, maintain, and administer the organization’s cloud-based services.
Support office and remote staff in Mac and Windows environments.
Provide technical solutions for end-user hardware, software, network, licensing, access, and permissions issues.
Respond quickly and effectively to business needs.
Handle HelpDesk request intake, troubleshoot and resolve hardware, software, and system issues, and escalate to the technical lead when necessary.
Maintain documentation and a knowledge base of known solutions, and use HelpDesk artificial-intelligence and self-support capabilities.
Maintain SaaS and on-premises systems, including updates, security patches, and device-management solutions such as JAMF and Intune.
Troubleshoot network infrastructure, including Meraki switches, wireless access points, AWS instances, and VPCs.
Install, maintain, and support office technology, including conference rooms, office visuals, web meetings, telephony, and audiovisual equipment.
Provide end-user audiovisual support during critical meetings and webinars as needed.
Provision laptops and ensure internet and power connectivity for Seed Company staff.
Work with team members to keep documentation accurate and simple.
Provide end-user support for Seed Company-developed products and third-party products and services.
Provide input to help influence ITIL best practices.
Attend and participate in meetings and task force groups as directed, and maintain knowledge of operating procedures, requirements, processes, and policies.
Lead or participate in projects or task force groups focused on organization-wide issues.
Perform or assist with other assignments as required or directed.