Systems Administrator – Kiteworks

SitusAMC

4d•$90,000 - $120,000

About The Position

The Associate, Systems Administrator is an individual contributor responsible for implementing, administering, and supporting the organization's server and platform infrastructure. The role administers assigned platforms, maintains patch cadence, capacity and performance, and contributes to upgrade and lifecycle planning. It serves as a Tier 2/3 escalation point, helps refine build and hardening standards, and provides day-to-day guidance to less experienced administrators. The position works independently on defined problems and escalates novel or high-risk decisions to senior staff, collaborating across Technology and the firm. The position also administers the Kiteworks secure file transfer platform, supports infrastructure projects from planning through launch and operations, and maintains operational documentation, security controls, automation, monitoring, backup and recovery, and disaster recovery readiness. The role participates in an on-call rotation and supports 24/7/365 operations.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and experience.
At least 5 years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level or equivalent.
Experience in Systems Administration or a related field, including hands-on administration of enterprise platforms in production.
Hands-on administration of AWS and Azure services, including compute, storage, networking, and identity.
Experience implementing infrastructure solutions from defined requirements with limited supervision.
Strong hands-on administration experience with Windows Server and Linux operating systems, including CentOS, Linux 2, and Alma Linux.
Hands-on experience administering Kiteworks, including user and policy configuration, upgrades, and troubleshooting.
Working knowledge of security hardening standards such as CIS Benchmarks and ability to implement and maintain a secure computing environment.
Availability to work nights and weekends as needed.
Proficiency in PowerShell and Python, with experience building and maintaining automation and orchestration for systems administration and operational tasks.
Strong time management skills and ability to prioritize.
Knowledge of change management processes, including authoring change records and presenting them at a Change Advisory Board.
Knowledge and experience with vulnerability assessments and penetration testing, web-based applications, business applications, internal and external networks, and security.
Strong written and verbal communication skills.
Advanced knowledge of systems hardware, software, and system administration.
Ability to work at least a 40-hour week.
Ability to work independently and as part of a team according to project needs.
Experience guiding junior administrators and reviewing their work.
Experience supporting backup, recovery, and disaster recovery testing for enterprise systems.
Experience participating in major incident restoration and contributing to root cause analyses.
Physical ability to handle and set up technology equipment, including lifting up to 50 pounds.
Ability to travel overnight occasionally, less than 25%.
Ability to be on call and support 24/7/365 operations.

Responsibilities

Serve as a Tier 2/3 escalation point for server, platform, and infrastructure issues referred by the service desk and Analyst-level administrators, escalating to senior staff or vendors when needed.
Support infrastructure workstreams and project development, contributing solution design input, effort estimates, and technical risk assessments during planning.
Gather and document system requirements across project teams and support infrastructure builds, cutovers, and transition of new products and services into post-launch operations.
Maintain patch and release cadence for assigned platforms; author change records with risk assessments and rollback plans, and present them at the Change Advisory Board.
Administer Kiteworks, including secure transfer policy configuration and enforcement, vendor escalation, and escalated end-user support.
Communicate effectively with technical peers and non-technical staff.
Maintain build standards, hardening baselines, runbooks, and technical procedures for assigned platforms, updating them as systems and configurations change.
Resolve issues remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications.
Guide Analyst-level administrators and review their work for technical accuracy and compliance with standards.
Configure and maintain monitoring, alerting, and performance baselines; perform capacity planning and tuning to prevent delays and outages.
Support restoration efforts for Severity 1 and 2 infrastructure incidents, contribute to root cause analyses, and complete assigned corrective actions.
Develop and maintain PowerShell, Python, and Terraform automation and orchestration scripts to standardize routine administration tasks.
Maintain backup and recovery configurations, perform periodic restore testing, and support disaster recovery and business continuity exercises.
Track platform lifecycle and end-of-life status, remediate unsupported versions, and contribute to upgrade planning, vendor sizing, and renewals.
Administer privileged access to server and platform infrastructure and enforce security baselines in partnership with Information Security.
Participate in the on-call rotation and keep on-call runbooks and escalation paths current.
Perform other activities as assigned by the manager.