Systems Administrator

enVista • Carmel, IN

27d • Hybrid

About The Position

As a Systems Administrator at enVista, you will play a critical role in ensuring the smooth operation of clients' IT environments, supporting Microsoft Modern Workplace technologies, and helping clients leverage cloud-based solutions, collaboration tools, and other productivity technologies. You will be responsible for deploying, maintaining, and troubleshooting a variety of systems and services used in Modern Workplaces, from user devices to cloud applications, ensuring optimal performance and security for end users. This is more than just an IT role, it’s an opportunity to be a thought leader and change-maker at a pivotal time in enVista’s journey. We are investing in our people, systems, and future, and we’re looking for bold innovators who want to build with us.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent work experience
• 3-5 years of hands-on experience in IT support, preferably in a managed services or MSP environment.
• Familiarity with Microsoft’s Modern Workplace technologies and solutions (e.g., Microsoft 365, Intune, Teams, Azure AD, VDI, etc.).
• Experience with desktop and mobile device management solutions.
• Knowledge of cloud platforms and SaaS-based tools.
• AZ900 (required)
• AZ104(required)
• Citrix Certified Associate (CCA) (required)
• Excellent communication and interpersonal skills, with the ability to interact with non-technical users.
• Strong customer service orientation and problem-solving abilities.
• Ability to work independently as well as part of a team.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Nice To Haves

• Microsoft Certified: Modern Desktop Administrator Associate (or similar certifications) is a plus.
• CompTIA ITF+, A+, or Network+ certifications are desirable.
• ITIL Foundation or similar service management certification is a plus.

Responsibilities

• Provide technical support to enVista’s clients, ensuring a high level of customer satisfaction by resolving IT issues related to end user support. This includes troubleshooting hardware, software, and connectivity issues.
• Configure, deploy, and manage devices (laptops, desktops, mobile devices) using tools like Microsoft Intune, Autopilot, SOTI or similar device management platforms.
• Support cloud-based applications such as Microsoft 365 and other SaaS tools. Help clients with setting up and managing collaboration tools (Teams, SharePoint, OneDrive, etc.).
• Assist enVista’s clients in deploying and maintaining virtual desktop infrastructure (VDI) solutions and remote desktop services, ensuring seamless work-from-anywhere experiences.
• Ensure smooth onboarding and offboarding processes for users, including provisioning and de-provisioning access to systems, applications, and data.
• Assist in ensuring all systems and devices are compliant with security policies, including implementing multi-factor authentication (MFA), endpoint protection, and patch management solutions.
• Act as the first line of support for incidents and service requests. Log and track issues via the enVista ticketing system and escalate when necessary.
• Monitor the health of client systems, including cloud services, collaboration tools, and endpoints. Perform routine maintenance tasks such as patching and updates.
• Maintain accurate records of all technical support requests, resolutions, and system configurations and continually update within ITGlue.
• Stay up to date with industry trends and emerging technologies related to Modern Workplace and recommend improvements to optimize client environments.

Benefits

• Competitive Pay + Performance Bonuses
• Comprehensive Health Coverage– Choose from top-tier Medical, Dental, and Vision plans that work for you and your family
• Generous PTO, Paid Holidays & Volunteer Days
• Company-paid Life Insurance and Short- and Long-Term Disability benefits
• Paid Sabbatical– After seven years of service, take a well-earned break to rest, recharge, or explore
• 401(k) with Company Match
• Flexible Work Options– Balance life and work with hybrid and remote opportunities that support how you thrive
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level