Systems Administrator

General Dynamics Information Technology • San Antonio, TX

7d • $97,968 - $129,950 • Onsite

About The Position

GDIT is hiring a Systems Administrator to support an intelligence customer in San Antonio, Texas. The role maintains, configures, and supports desktop and server systems connected to local and wide area networks, including Windows workstations, Windows and Linux servers, web servers, network-attached storage, and stored data. The administrator works with on-site and remote users to coordinate site visits and upgrades and provides Tier 1, Tier 2, and Tier 3 support.

The position supports day-to-day IT operations, infrastructure management, system monitoring, troubleshooting, hardware and software installation, security configuration, and maintenance. It also involves maintaining operating procedures and ticket documentation, coordinating maintenance windows, supporting backup and recovery plans, securing systems according to STIG guidelines, and acting as an Asset Custodian. The role is onsite in San Antonio and may require travel to local sites and other locations with similar architecture.

Requirements

• Bachelor's degree and at least 5 years of relevant experience, or an equivalent combination of education and experience.
• Security+ certification or DoD 8570 Level II equivalent within 90 days of hire.
• Active TS/SCI clearance and eligibility to obtain CI polygraph.
• Ability to obtain required system administrator accounts and customer access within 90 days of hire.
• Experience administering RHEL, Windows, and/or storage systems.
• Experience with trouble-ticket reporting and tracking systems such as Service+.
• Ability to respond to after-hours calls and provide on-call support.
• Ability to travel to local-area sites and other locations with similar architecture or footprint; the posting lists travel as 10–25%.
• Strong documentation skills and experience with Microsoft Office products, especially Excel, Outlook, and Word.
• Strong customer support and communication skills when supporting end users.
• Ability to prioritize and execute tasks in a high-pressure environment.
• U.S. citizenship.
• Ability to lift, move, or carry equipment as necessary, up to 65 pounds.

Nice To Haves

• Experience in the imagery intelligence domain.
• Ability to create and modify scripts across multiple disciplines on Windows and Linux systems.
• Knowledge of the customer's processes, procedures, and production systems.
• Ability to function both as a team member and independently.
• Skills in one or more of Windows desktop OS, Windows Server, PowerShell, Red Hat, SQL, and Imagery Production Chain.
• General knowledge of database administration and network administration, including network configuration management skills.
• Valid U.S. passport.

Responsibilities

• Administer desktop and server systems connected to local and wide area networks, including account monitoring, security, operating system installation, and related system administration.
• Support implementation, troubleshooting, maintenance, and management of IT systems and infrastructure.
• Support day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
• Identify, diagnose, and resolve Tier 1, Tier 2, and Tier 3 problems.
• Escalate issues and communicate status to agency management and internal customers.
• Install PC and server hardware and network connections.
• Install operating systems and application software using PowerShell, PDQ, or MECM (SCCM) deployment tools.
• Isolate and resolve hardware and software problems involving applications, operating systems, hardware, and communications infrastructure.
• Troubleshoot and maintain network components and implement operating system enhancements to improve reliability and performance.
• Install and upgrade Windows operating systems and layered software; maintain them in accordance with policies, procedures, licensing, and service-level agreements; evaluate and install patches and resolve software issues associated with COTS/GOTS products.
• Create and follow procedures for managing linked databases, including security, data safety and integrity, disaster recovery, and bulk data imports and exports.
• Conduct routine and emergency maintenance of assigned data center or end-user equipment.
• Coordinate scheduled preventive maintenance windows with potentially affected customers.
• Contribute to the development, administration, and testing of backup and recovery plans.
• Secure systems to STIG guidelines, review ACAS scans, and work with ISSOs to mitigate findings.
• Maintain operational, configuration, and other standard operating procedures; document work and resolution notes in support tickets.
• Verify system availability using existing enterprise tools.
• Perform Asset Custodian duties, maintain assets, and conduct routine and annual inventory inspections to ensure compliance.
• Provide on-call support for after-hours calls.
• Travel to local-area sites and other locations with similar architecture or footprint as required.

Benefits

• 401(k) with company match.
• Comprehensive health and wellness packages, including medical plan options, some with Health Savings Accounts, dental plans, and vision coverage.
• Professional growth opportunities, including paid education and certifications.
• Paid vacation and holidays.
• Paid time off plans that include vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Internal mobility support and opportunities to learn cutting-edge technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level