Systems Administrator

TekSynap•Aurora, CO

73d•$80,000 - $130,000•Onsite

About The Position

We are seeking a Systems Administrator to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred.
CompTIA Security+
Windows Administrator Cert/Training
Bachelor's degree in information technology, Computer Science, or a related field. Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree.
Must possess a Top Secret/SCI with CI poly
US Citizenship
Active TS/SCI with CI Polygraph clearance

Nice To Haves

Milestone Certified Engineer (MCDE) preferred
Lenel Certified Professional (LCP) preferred

Responsibilities

Troubleshooting application functionality, crash and performance.
Investigate user performance and work with external teams to improve user experience.
Assists customer with Tier III incident resolution of Linux, Windows, Apple, and other software applications.
Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions.
Communicate effectively (both oral and written) with variety of individuals. Work well in small and large team environments.
Respond to escalated service/team requests and exhibits ownership until resolved or closed.
Willingness to provide initial tirage, response, and notifications for incidents.
Participates in special projects as required.
Ensure that records of system downtime and equipment inventory are properly maintained.
Train staff in how to use software and hardware.
Install, configure, modify, and maintain system hardware and software.
Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems.
Ensure the stable operation of the servers, computers, software, and network connections.
Plan, develop, install, configure, maintain, support, and optimize all network software and communication links.
Analyze and resolve software program and connectivity issues.
Assist in system design, development, and implementation.
Familiarity and ability to utilize ServiceNow ticketing system and process.