Systems Administrator

LifeLink Careers•Tampa, FL

12d

About The Position

The Systems Administrator installs, supports, and maintains LifeLink’s wide area network and information systems. The role provides technical and functional leadership to the Network Support Team, assists the Senior Systems Administrator, and delivers responsive customer service while installing or expanding networks, systems, hardware, and software. The position monitors and maintains the information systems help desk, escalates high-priority issues, and helps maintain high systems availability and 24/7 service levels. The Systems Administrator plans and delivers IT projects and solutions aligned with department and company missions; installs software releases, upgrades, and patches; troubleshoots software, network, and systems issues; and administers network printing, file-server directories, permissions, security, Citrix infrastructure, and published applications. The role responds to network users’ questions about resource access and software operation and provides on-call and weekend maintenance support. The position calls for at least five years of systems administration experience, a normally acquired combination of education, training, and experience equivalent to four years of college, demonstrated experience with Microsoft networks and applications, virtualization experience, strong communication and customer-service skills, and a collaborative, mission-first approach. Experience with Riverbed, Checkpoint firewalls, Citrix XenApp, Azure, or Office 365, and recent relevant Microsoft or Cisco certifications, are a plus. The work environment is described as pleasant and comfortable. Customary working hours are routine, though deadlines may require extended hours.

Requirements

At least 5 years of systems administration experience.
Education, training, and experience normally acquired through completion of four years of college.
Demonstrated experience with Microsoft networks and applications.
Virtualization experience.
Effective written and oral communication skills for maintaining strong relationships across departments.
Commitment to customer service throughout all levels of the organization.
Collaborative approach and ability to thrive in a mission-first environment.
Passion for helping others and making a difference.
Alignment with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality.

Nice To Haves

Riverbed experience.
Checkpoint firewall experience.
Citrix XenApp experience.
Azure experience.
Office 365 experience.
Recent relevant Microsoft or Cisco certifications.

Responsibilities

Administer the corporate wide area network and assist the Senior Systems Administrator.
Provide technical and functional leadership to the Network Support Team.
Plan and execute new information technology work, finalize projects, and deliver solutions aligned with department and company missions.
Maintain a high level of systems availability.
Install software releases and system upgrades, evaluate and install patches, and resolve software-related problems.
Provide on-call and weekend maintenance support to sustain 24/7 service levels and respond proactively to alerts and service requests.
Configure network printing, directory structures, rights, and security on file servers.
Administer and maintain the Citrix infrastructure and published applications.
Respond to network users’ questions and needs concerning access to network resources and operation of software programs.
Troubleshoot to isolate and diagnose common network or systems issues.
Monitor and maintain the information systems help desk and escalate high-priority issues.
Perform other duties as assigned.