Systems Administrator

The Wright Center Medical Group•Scranton, PA

26d

About The Position

The Systems Administrator is responsible for the day-to-day operation and maintenance of the organization’s computer systems, databases, and applications. The role requires IT infrastructure knowledge, troubleshooting skills, and a commitment to maintaining a stable and secure technology environment. The administrator monitors system resources, maintains documentation and logs, and performs or assists with network troubleshooting and security. The role supports patients, providers, and administrative staff in furtherance of the organization’s teaching and medical care mission. This position reports to the Senior Systems Engineer and participates in an on-call rotation for after-hours support of critical systems.

Requirements

Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool.
Be mission-oriented and represent the enterprise professionally while demonstrating organizational pride.
Associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Minimum of 2–4 years of experience in a systems administration or help desk role.
Strong working knowledge of Windows desktop and server operating systems.
Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
Experience with user account management tools such as Active Directory.
Proven ability to troubleshoot hardware and software issues.
Excellent customer service and communication skills.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Proactive and problem-solving attitude.

Nice To Haves

Buy-in and experience working in the EOS® model (strongly preferred).
Familiarity with macOS and/or Linux.
Relevant certifications, such as CompTIA A+, Network+, Security+, or Azure.
Experience with cloud platforms such as Azure or GCP.
Experience with cloud backup solutions such as Druva.
Experience with configuration management tools such as Intune or Meraki.
Experience with endpoint protection and system hardening baselines such as Defender, CIS, STIG, or NIST.
Experience with monitoring and logging tools such as PRTG.
Experience with virtualization technologies such as VMware or Hyper-V.
Familiarity with scripting languages such as PowerShell or Bash.
Experience with help desk ticketing systems.
Knowledge of basic network security principles.

Responsibilities

Create, modify, and delete user accounts; manage permissions and access controls.
Provide remote and on-site technical support for hardware, software, and network issues.
Install, configure, and maintain desktop and server operating systems, including Windows, macOS, and Linux.
Install, configure, and update software applications.
Troubleshoot hardware issues, perform basic repairs, and manage hardware inventory.
Implement and maintain security measures, including antivirus software, patch management, and access controls.
Monitor system performance, identify bottlenecks, and implement optimizations.
Assist with implementing and monitoring backup and recovery procedures.
Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
Track and manage IT assets, including hardware and software licenses.
Work with IT team members and other departments to resolve issues and implement new technologies.
Provide technical guidance and mentorship to junior team members.
Keep up to date with technology trends and best practices.
Participate in an on-call rotation to provide after-hours support for critical systems.